Summary
Overview
Work History
Education
Skills And Qualities
Timeline
Generic

Heather Riley

Inverness,Nova Scotia

Summary

I am a reliable and hardworking candidate seeking a rewarding and enjoyable work environment. Capable of following orders and thriving within a team setting. Experienced in various customer service roles, adept at handling challenging situations. With these qualities, I am confident that I would be an ideal candidate for this position.

Overview

7
7
years of professional experience

Work History

Instructor

Mill Road Social Enterprise
04.2024 - Current
  • Company Overview: Mill Road is a place for people with diverse needs to visit to develop vocational, personal, and social skills. The building includes a bakery, clothing store and a free space for those individuals.
  • An instructor's role is to guide participants through tasks within these spaces and to help participants throughout the day.
  • This includes baking, packing meals, teaching counting/money, cleaning, driving, sorting/steaming clothes.
  • Personal care including bathroom need is also something that instructors handle.

Bartender/Waitress

The Annex Restaurant
04.2024 - 11.2024
  • Company Overview: The Annex is a destination restaurant that encourages growth in employees
  • Within this role I needed to be able to upsell food items that require an in-depth knowledge of the menu.
  • I practiced wine service regularly and used my skill to steer customers to well pairing wines.
  • While bartending I am able to keep up a good lighthearted chat while still keeping an eye out for details.

Waitress

Gus O'Connor Pub
09.2023 - 12.2023
  • Company Overview: O'Connors Pub was located in a high foot traffic area and is considered a must visit for anyone travelling to Ireland.
  • The work was very fast-paced and consisted of non-stop work with little supervision.
  • Ability to help customers with concerns was a large part of a work day.
  • Understanding what tasks were priority as well as delegating smaller tasks were part of my responsibility.

Waitress

Ballymaloe House and Hotel
10.2022 - 06.2023
  • In this role I practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Explained menu items and preparation methods to provide a high level of customer service and promote dining atmosphere.
  • Set up a dining room to promote a welcoming environment and meet or exceed hospitality and service standards.

Cashier

Nova Scotia Liquor Corporation
05.2019 - 12.2021
  • This position consisted of answering questions about store policies and addressing customer concerns, restocked and organized merchandise, maintained cash drawers, completed inventory counts and ordered merchandise.
  • I worked a flexible schedule and extra shifts to meet business needs.

Waitress

Cabot Links Golf Course and Resort
05.2018 - 10.2021
  • This position had a large focus on customer experience and cultivating warm relationships with guests.
  • It was a fast paced environment which required a flexible schedule and a good attitude.
  • Ability to handle multiple tables and tasks in a prompt and timely manner was key.

Server Assistant

The Bicycle Thief
09.2018 - 12.2018
  • Tasks included polishing cutlery, cleaning/clearing side tables, and assisting the main waitstaff.
  • Providing support was the main duty in service so customers were provided with an excellent meal and friendly staff.

Education

Bachelor of Arts -

Saint Mary University
Halifax, NS
04.2020

Skills And Qualities

  • Dependable
  • Responsible individual who is ready to learn new skills
  • Good listener who can follow and complete given tasks within set times
  • Punctual person with a flexible schedule
  • Interests including literature, yoga, aerial acrobats and travel

Timeline

Instructor

Mill Road Social Enterprise
04.2024 - Current

Bartender/Waitress

The Annex Restaurant
04.2024 - 11.2024

Waitress

Gus O'Connor Pub
09.2023 - 12.2023

Waitress

Ballymaloe House and Hotel
10.2022 - 06.2023

Cashier

Nova Scotia Liquor Corporation
05.2019 - 12.2021

Server Assistant

The Bicycle Thief
09.2018 - 12.2018

Waitress

Cabot Links Golf Course and Resort
05.2018 - 10.2021

Bachelor of Arts -

Saint Mary University

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Heather Riley