Heather Riley
Yorba Linda,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Youth Development Professional
Boys and Girls Club Garden Grove
06.2023 - Current
- Make sure all children are safe and maintaining safe boundaries
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Assisted with educational needs through tutoring and homework assistance.
Human Resources Assistant
Anaheim Regional Medical Center
10.2022 - 03.2023
- Filed paperwork, sorted, and delivered mail and maintained office organization
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database
- Answered and redirected incoming phone calls for office
- Screened applicant resumes and coordinated both phone and in-person interviews
Instructional Assistant and Registered Behavioral Therapist
The ABRITE Organization
08.2021 - 10.2022
- Accurately document client skills and experience with applied behavior analysis Active engagement with clients that includes having tough conversations, negotiations, and de- escalation Participate in ongoing training and mentorship to support client improvement Interact with clients in classroom, after school setting and home environment
Intern
University of Rochester
06.2021 - 08.2021
- Studied how internal brain states, such as selective attention, active behavior, and eye movements, modulate perception and early visual processing Coordinated and partnered with colleagues in a team environment to meet expectations of research project Utilized MATLAB programming language to code participant experience
Warehouse Technician
Bay Photo
08.2020 - 05.2021
- Delivered photo supplies to various departments within the organization Operated heavy equipment, pallet jack, and forklift to move supplies within warehouse area Operated company vehicle to deliver supplies between warehouse facilities in Santa Cruz
Modified Supplemental Instruction Learning Assistant
University of California
09.2019 - 06.2020
- Cognition, Fundamental Theories & Research Methods Facilitated weekly one-hour small group tutoring sessions with students Prepared, documented and presented undergraduate work to students Engaged with faculty on student growth and improvement opportunities
Research Assistant
University of California, Samaha
01.2019 - 06.2020
- Participate and discuss research in weekly lab meetings Recruit and schedule participants for research studies through SONA Guide participants through research study Collect and analyze participants with computational behavioral data and psychophysics
Cashier
Sprouts Farmers Market
09.2018 - 09.2019
- Experienced in cash register and cash management
- Interfaced directly with consumers to support grocery needs
Inter Club Council Representative
Active Minds Club
08.2017 - 06.2018
- Created departments, divisions, bureaus, administrative offices and citizen advisory committees and guided each in making recommendations to improve policies, projects and spending allocations.
- Established and communicated goals, objectives and performance standards for city government and city manager.
- Facilitated oversight and management of municipal services when adopting ordinances, resolutions, policies and regulations to safeguard health, safety and welfare of current and future citizens.
- Promoted positive relationships between city, county, state, federal and other municipal government offices by working collaboratively to resolve interjurisdictional issues and regional problems affecting residents.
Server and Hostess
Pancho’s Mexican Restaurant
08.2016 - 09.2017
- Managed hostess desk by welcoming and seating customers, facilitating to-go orders, and processing in point of sale system
- Served ten (10) table section from order taking to bar service through to credit and cash payment processing
Vice President
Active Minds Club
08.2016 - 06.2017
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Clarified roles, responsibilities and expectations of staff.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Secretary
Active Minds Club
08.2015 - 06.2016
- Created an event called Art for Alleviation which was where students would add a piece of art through painting during club rush
- Organized, prepared and set up for send silence packing which was an event to help bring awareness to
- Recruited club members
- Led club meetings and facilitated conversation
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
Intern
Astronics Test System, Inc
06.2015 - 08.2015
- Organized and documented cable inventory, and prepared and soldered circuit card and cable assemblies Provided clerical support for Purchasing department
Education
Bachelor of Science - Cognitive Science
University of California Santa Cruz
Santa Cruz, CAAssociates Degree - Psychology
Santiago Community College
Skills
- Tactful Communication
- Verbal and Written Communication
- Detailed Meeting Minutes
- Excel Spreadsheets
- Team Bonding
- Time Management
- Organizing and Categorizing
- Strategic Planning
- Microsoft Office
- Prioritizing Work
- Strong Interpersonal Skills
- Grammar Understanding
- Documentation
- Filing
Timeline
Youth Development Professional
Boys and Girls Club Garden Grove
06.2023 - Current
Human Resources Assistant
Anaheim Regional Medical Center
10.2022 - 03.2023
Instructional Assistant and Registered Behavioral Therapist
The ABRITE Organization
08.2021 - 10.2022
Intern
University of Rochester
06.2021 - 08.2021
Warehouse Technician
Bay Photo
08.2020 - 05.2021
Modified Supplemental Instruction Learning Assistant
University of California
09.2019 - 06.2020
Research Assistant
University of California, Samaha
01.2019 - 06.2020
Cashier
Sprouts Farmers Market
09.2018 - 09.2019
Inter Club Council Representative
Active Minds Club
08.2017 - 06.2018
Server and Hostess
Pancho’s Mexican Restaurant
08.2016 - 09.2017
Vice President
Active Minds Club
08.2016 - 06.2017
Secretary
Active Minds Club
08.2015 - 06.2016
Intern
Astronics Test System, Inc
06.2015 - 08.2015
Bachelor of Science - Cognitive Science
University of California Santa Cruz
Associates Degree - Psychology
Santiago Community College
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