Heather Reeves
Mount Forest,ON
Summary
Knowledgeable Wellness professional with 30 years of experience offering professional wellness treatments and services.
As a clinic owner I am service-minded, patient and flexible in challenging environments in dealing with staff, contractors and clients. I pride myself on being organized and dependable. I successfully manage multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, coaching/ mentoring and problem-solving skills.
As an entrepreneur I am very passionate about supporting other women in their business, to create , financial and personal growth opportunities.
Overview
31
31
years of professional experience
Work History
RMT, Yoga & Meditation Instructor
Self-employeed
01.2003 - Current
- Instruct general interest courses in massage and relaxation therapies., Manage a massage therapy business specializing in myofascial release, repetitive strain and rehabilitation
- Plan and lead yoga classes by selecting appropriate poses and sequences to meet abilities of individual students in group classes and private yoga sessions.
- Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
- Maintained positive relationships with class members through personalized and knowledgeable service.
- Kept studio area safe, organized, and comfortable for students.
- Promoted workshops, retreats and other special events to supplement class instruction and provide additional learning opportunities for students.
- Built relationships with students to boost rapport and word-of-mouth referrals.
- Maintained accurate class attendance records and student information to facilitate communication with students.
- Retained knowledge of studio offerings, programs and pricing to promote brand and guide registration.
- Created and managed social media page to promote class schedule, pricing and other information.
- Utilized effective record-keeping system for tracking customer information.
Owner/Operator
Renew Life Therapies & Yoga
01.1996 - 04.2021
- Managed thriving massage and yoga clinic, with 600+ client base.
- Teach/instruct regular yoga classes and workshops to a variety of clientele including; business women, stay-at-home mothers, seniors, grade 7/8 and high school students and athletes
- Directing overall clinic operations with three RMT staff, including te management of marketing, sales, technical and administrative responsibilities.
- Managed day-to-day business operations.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions to health and well being.
- Developed business plan, processes and procedures to provide superior service to Massage Therapy clients and yoga participants.
- Hired, Trained and motivated contractors to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions to health care needs.
- Fostered strong professional network and partnership building skills to connect with health care professionals to offer clients optimal care.
Massage Therapist
Mount Forest Natural Health Clinic
01.1993 - 01.1996
- Provide massage therapies in a multi-discipline practice alongside a Naturopath and Chiropractor.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
Education
Yoga Teacher Training (Certificate) - Yoga & Meditation
Aum Ashram
King City, ON09.2004
Massage Therapy - Massage Therapy
Kikkawa College
Toronto, ON06.1993
Skills
- Industry Expertise
- Adaptable and Flexible
- Financial Statements
- Customer Service
- Staffing
- Marketing and Advertising
- Mission and Vision
- Approachable and Outgoing
- Leadership and mentoring
Timeline
RMT, Yoga & Meditation Instructor
Self-employeed
01.2003 - Current
Owner/Operator
Renew Life Therapies & Yoga
01.1996 - 04.2021
Massage Therapist
Mount Forest Natural Health Clinic
01.1993 - 01.1996
Yoga Teacher Training (Certificate) - Yoga & Meditation
Aum Ashram
Massage Therapy - Massage Therapy
Kikkawa College
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