Heather Pineau
Riverview,NB
Summary
A dedicated stay-at-home mom eager to re-enter the workforce and contribute my unique skill set to the workforce.
Highly organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Manager
Multiple Sports Teams
Riverview, NB
05.2009 - 04.2023
- Oversaw daily operations of the team and kept coaches, players and parents up to date on all information.
- Planned and organized various fundraising campaigns to aid in the cost of team fees.
- Organized scheduling of parent volunteers for games, canteens and home tournament responsibilities.
- Assisted in creating a positive environment by resolving conflicts between coaches, parents and players when necessary.
- Arranged and organized hotel contracts, team clothing orders, ice/field times and referee/umpire requests.
- Maintained detailed records of team funds and expenditures.
Hot Lunch Coordinator
Frank L Bowser Elementary School
Riverview, NB
09.2010 - 06.2018
- Monitored inventory levels and ordered additional supplies as needed.
- Managed day-to-day operation.
- Ensured compliance with district and school policies and procedures.
- Organized contracts and delivery of product.
- Trained volunteers on how to maintain optimal productivity.
- Issued and delegated schedules and duty assignments to volunteers.
- Recruited new volunteers to fill vacant roles.
Sales Associate
Maritime Beauty Supply
Moncton, NB
02.2001 - 08.2004
- Maintained cleanliness of store environment including floors, windows, displays.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Helped customers find specific products, answered questions, and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered incoming telephone calls to provide store, products and services information.
- Organized store by returning merchandise to proper areas and restocked displays.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Inside Sales Representative
Serca Foodservice
Moncton, NB
05.1998 - 12.2000
- Developed and maintained strong relationships with clients within a specific territory to ensure repeat business.
- Conducted outbound calls to existing clients to upsell products or services.
- Organized a schedule to contact existing customers to obtain their order for delivery on a designated day.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Maintained and updated customer database with contact details and sales interaction history.
- Received inbound calls from clients for orders and arrangement of delivery.
- Responded promptly to customer inquiries/complaints and provided resolution to ensure client satisfaction.
Education
Business Administration - Marketing
NBCC Moncton
Moncton, NB06-1998
Skills
- Highly organized with strong time management skills
- Ability to work independently or as part of a team
- Exceptional customer service skills
- Strong communication and interpersonal skills
- Calendar and schedule management
- Excellent at multitasking and prioritization
- Efficient filing, data entry and recordkeeping
Timeline
Hot Lunch Coordinator
Frank L Bowser Elementary School
09.2010 - 06.2018
Manager
Multiple Sports Teams
05.2009 - 04.2023
Sales Associate
Maritime Beauty Supply
02.2001 - 08.2004
Inside Sales Representative
Serca Foodservice
05.1998 - 12.2000
Business Administration - Marketing
NBCC Moncton
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