HEATHER PFOHL SUTCLIFFE
GUELPH,CANADA
Summary
A Registered Nurse with over 30 years of experience in a variety of clinic settings who is recognized as a results-driven management professional with proven experience in professional practice and excellence in care. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence with a high level of empathy and care. Known for adaptability and the ability to adapt to changing organizational needs. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
27
27
years of professional experience
Work History
Manager Professional Practice and Education
Ontario Health AtHome
09.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Conducted investigations related to professional practice concerns and complaints.
- Presented investigation findings to senior leadership for review and decision making.
- Achieved objectives within designated time limits.
- Maintains a professional, organized, and safe environment for staff and patients.
- Analyzes risk to patients, providers and organizations to minimize clinical risk and ensure safe patient centered care.
- Enhanced staff and patient experience by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality professional practice support.
- Promoted ongoing education aimed at achieving the best possible results for employees and clients.
- Excels at communicating professional practice, organizational and operational information in a way that is tailored and relevant.
Faculty Member
Conestoga College
09.2022 - Current
- Incorporated proven methods of engagement and assessment that facilitated student mastery of content.
- Enhanced student learning by demonstrating superior interpersonal and communication skills.
- Developed innovative curriculum materials, resulting in increased student engagement and understanding of complex topics.
- Evaluated student learning by creating and applying course competencies and accurately evaluating student progress.
- Participated in professional development opportunities to stay current on best practices in education, applying new knowledge to enhance teaching effectiveness.
- Consistently ranked above 80% in student evaluations of teaching.
Program Manager
Home and Community Care Support Services
01.2020 - 10.2022
- Monitored clinical practices to ensure compliance with established protocols and regulations through the use of standardized tools.
- Managed and supervised administrative and daily program operations for a team of 35 care coordinators and 11 team assistants, complying with policies and regulations.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Led diverse teams to achieve project goals on time and within financial constraints.
- Collaborated with community stakeholders to ensure best informed decision making.
Care Coorindator- Short Stay Wound
Waterloo Wellington LHIN
05.2018 - 01.2020
- Conducted regular audits of wound care practices, identifying areas for improvement and implementing necessary changes.
- Mentored new Wound Care Coordinators, promoting professional development and fostering a positive work environment.
- Collaborated with physicians, advance practice nurses and community nurses to develop individualized treatment plans, addressing patients'' unique needs.
- Prioritized daily work flow for a caseload of 250 patients to ensure that patient needs were met, communication with the larger team occurred and competing priorities were addressed in an efficient and effective manner.
Certified Diabetes Educator
North Hamilton Community Health Centre
01.2018 - 05.2018
- Responsible for intake screening to assess and prioritize referrals for chronic disease management program support.
- Promoted positive behavior change among patients by providing guidance on nutrition, exercise, medication adherence, blood glucose monitoring techniques, and stress management strategies.
- Utilized evidence-based practices to design innovative educational materials and tools that increased patient comprehension of diabetes-related topics.
- Leveraged strong communication skills to effectively collaborate with both patients and healthcare professionals, fostering a collaborative care environment.
- Established strong rapport with patients and their families, fostering trust and open communication throughout the education process.
Certified Diabetes and Obesity Educator
NovoNordisk Canada
01.2016 - 01.2018
- Supported Health Care Teams in the focused redesign of diabetes and obesity focused care.
- Developed customized education to support improvements in primary care delivery evidenced by attainment of clinic accreditation and professional certification (CDE).
- Supported the development of a registry framework to support optimal patient recall and follow up to track quality improvement initiatives for Health Quality Ontario reporting.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
Certified Diabetes Educator
Kitchener Downtown Community Health Centre
06.2013 - 01.2016
- Worked closely with multidisciplinary teams to create holistic approaches for effective diabetes care management.
- Implemented data-driven improvements to existing education programs based on relevant research findings and established guidelines.
- Served as a resource for the latest evidence-based practices in diabetes care, ensuring accurate information dissemination.
- Facilitated group workshops, empowering participants to take control of their diabetes management.
- Evaluated program effectiveness by tracking participant progress and making necessary adjustments.
Certified Diabetes Educator
East Wellington Family Health Team
10.2011 - 06.2013
- Responsible for the development of target indicators and metrics to guide chronic disease management and care as part of the annual business plan. .
- Created monthly registry lists to support and optimize team based care for chronic diseases.
- Responsible for monthly MOHLTC and LHIN compliance reports.
- Implemented data-driven improvements to existing education programs based on relevant research findings and established guidelines.
- Facilitated group workshops, empowering participants to take control of their diabetes management.
Registered Nurse
Kitchener Downtown Communtiy Health Centre
06.2010 - 10.2011
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Responsible for the development and management of nurse led telehomecare clinics
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
Clinical Nurse Leader
Two Rivers Family Health Team
06.2007 - 06.2010
- Enhanced patient care by implementing evidence-based clinical practices and protocols.
- Continuously evaluated clinical workflows for opportunities to improve efficiency, ultimately leading to increased patient satisfaction and better use of resources.
- Advocated for patients'' needs during multidisciplinary team meetings to ensure all aspects of their health were considered in decision-making processes.
- Served as a liaison between patients, families, and healthcare providers to facilitate clear communication and resolution of complaints.
Public Health Nurse
Wellington Dufferin Guelph Public Health
01.2001 - 11.2006
- Educated the public on disease prevention strategies through community presentations, workshops, and written materials.
- Increased vaccination rates within the community through targeted campaigns and educational outreach efforts.
- Monitored trends in communicable diseases for early identification of potential outbreaks or emerging issues affecting the population''s health status.
- Strengthened relationships with community partners by participating in collaborative events focused on improving infection control practices in schools and long term care settings.
Clinical Practice Educator
The College of Nurses of Ontario
02.1998 - 10.2005
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Provided targeted education sessions to support nurses working in clinical settings to ensure alignment between CNO Practice Standards and clinical practice.
- Supported nurses in the development of learning plans and self assessment to meet the expectations of the Quality Assurance Program.
- Supported professional practice leaders to ensure nurses were meeting CNO practice standards through the revision of organizational policies and procedures.
Public Health Nurse
Region of Waterloo Public Health
01.2000 - 01.2001
- Strengthened relationships with community partners by participating in collaborative events focused on supporting families in the Healthy Babies Healthy Children Program and the Canadian Prenatal Nutrition Program.
- Responsible for providing intake screening and advice as part of the Health Unit Telehealth Program.
- Conducted outreach programs in underserved rural communities to increase access to healthcare services and improve health outcomes for young families.
- Improved community health by conducting assessments, identifying needs, and implementing targeted interventions with community health centres and local children's aid supports.
Education
Bachelor of Science in Nursing -
Toronto Metropolitan University
Toronto05-2000
Registered Nursing Diploma -
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON05-1992
Skills
- Time management
- Verbal and written communication
- Complex Problem-solving
- Documentation and reporting
- Relationship building
- Strategic planning
- Project planning
- Conflict resolution
- Key performance indicators
- Expectation setting
- Decision-making
Timeline
Manager Professional Practice and Education
Ontario Health AtHome
09.2022 - Current
Faculty Member
Conestoga College
09.2022 - Current
Program Manager
Home and Community Care Support Services
01.2020 - 10.2022
Care Coorindator- Short Stay Wound
Waterloo Wellington LHIN
05.2018 - 01.2020
Certified Diabetes Educator
North Hamilton Community Health Centre
01.2018 - 05.2018
Certified Diabetes and Obesity Educator
NovoNordisk Canada
01.2016 - 01.2018
Certified Diabetes Educator
Kitchener Downtown Community Health Centre
06.2013 - 01.2016
Certified Diabetes Educator
East Wellington Family Health Team
10.2011 - 06.2013
Registered Nurse
Kitchener Downtown Communtiy Health Centre
06.2010 - 10.2011
Clinical Nurse Leader
Two Rivers Family Health Team
06.2007 - 06.2010
Public Health Nurse
Wellington Dufferin Guelph Public Health
01.2001 - 11.2006
Public Health Nurse
Region of Waterloo Public Health
01.2000 - 01.2001
Clinical Practice Educator
The College of Nurses of Ontario
02.1998 - 10.2005
Bachelor of Science in Nursing -
Toronto Metropolitan University
Registered Nursing Diploma -
Conestoga College Institute of Technology And Advanced Learning
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