Heather Patton
Victoria,BC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. A cheerful and positive professional who brings a bright disposition to the workplace.
Overview
23
23
years of professional experience
Work History
Assistant Manager
Bosley's by Pet Valu
04.2024 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored new staff on customer service standards and product knowledge.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Collaborated with management to develop promotional strategies that increased sales performance.
Administrative Assistant
SNC Lavalin Defense
09.2022 - 03.2024
- Creating and sending purchase orders to service providers
- Multiple MIS/Citrix data base operations
- Document management – data processing, scanning / emailing, and uploading documents into the data base, filing
- Respond to general queries with staff and service providers
Assistant Manager
Growlies
05.2021 - 08.2022
- Responsible for weekly deposits, schedule, staff training and store purchasing
Pet Nutritionist/Key Holder
Pets West
02.2019 - 05.2021
- Providing nutritional information in pet food and supplements
- Opening and closing the store including balancing tills and preparing deposits
Pet Specialist/Events Coordinator
Bosleys Eagle Creek/Admiral Walk/Burnside
01.2016 - 02.2019
- Organizing and executing of in-store consumer and charity events
- Providing nutritional information in pet food, supplements, and accessories
Sales associate/ Pet Training Instructor/Support Manager/Dog Groomer
Petsmart Victoria/Pickering/Whitby
04.2011 - 01.2016
- Responsible for training retail sales to achieve weekly, monthly and annual sales targets
- Organizing and executing of in-store pet training seminars and events
- Closing of the store including balancing till and preparing deposits
Retail Sales Manager
Cover FX Inc
01.2006 - 03.2010
- Management and growth retail sales achieving and exceeding yearly sales targets
- Organizing and executing of in-store events to promote and achieve targets
- Motivation and product training in-store of all existing accounts
Regional Sales Manager
Vital Science Inc
01.2003 - 12.2005
- Management, recruitment and motivation of the national and regional sales team
- Management of critical accounts Shoppers Drug Mart, Pharma-Plus and London Drugs
- Plan and conduct product seminars as sales trainer including participation in trade shows and industry conventions.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
Education
Certificate - Dog, Cat, Small Pet, Aviary Care: Pet Care
Pet Industry Joint Advisory Council
OnlineWonderdogs Professional Dog Training Program - Dog Training
Wonderdogs Professional Dog Training Program
Victoria, BCAdvanced Diploma - Retail Sales Management
Seneca College Cosmetic Retail Management
Skills
- Various Microsoft Office Programs
- MIS/Citrix
- Business Writing
- Document Retrieval
- Program File Distribution
- Cash Deposit Preparation
- Data Entry Documentation
Languages
English
Professional Working
Timeline
Assistant Manager
Bosley's by Pet Valu
04.2024 - Current
Administrative Assistant
SNC Lavalin Defense
09.2022 - 03.2024
Assistant Manager
Growlies
05.2021 - 08.2022
Pet Nutritionist/Key Holder
Pets West
02.2019 - 05.2021
Pet Specialist/Events Coordinator
Bosleys Eagle Creek/Admiral Walk/Burnside
01.2016 - 02.2019
Sales associate/ Pet Training Instructor/Support Manager/Dog Groomer
Petsmart Victoria/Pickering/Whitby
04.2011 - 01.2016
Retail Sales Manager
Cover FX Inc
01.2006 - 03.2010
Regional Sales Manager
Vital Science Inc
01.2003 - 12.2005
Certificate - Dog, Cat, Small Pet, Aviary Care: Pet Care
Pet Industry Joint Advisory Council
Wonderdogs Professional Dog Training Program - Dog Training
Wonderdogs Professional Dog Training Program
Advanced Diploma - Retail Sales Management
Seneca College Cosmetic Retail Management