Heather Patenaude
Kamloops
Summary
Experienced with patient care and medical procedures, ensuring comprehensive support in clinical settings. Utilizes effective communication and organizational skills to enhance patient experience and team coordination. Track record of delivering consistent, compassionate care and maintaining thorough medical documentation.
Overview
17
17
years of professional experience
1
1
Certification
Work History
LPN
Royal Inland Hospital
01.2018 - 03.2022
- 5 South, Medical
- Demonstrated adaptability in working with diverse patient populations across various healthcare settings.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Accurately recorded interactions in medical charts, documenting accidents and interventions applied.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Comforted and counseled patients and families throughout care process.
LPN
Foothills Hospital
01.2010 - 01.2017
- Unit112, Neurology/Neurosurgical
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Obtained patient vital signs and input/output measurements from inpatients.
- Assisted with admissions, appointments, transfers, and discharges.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Adhered to treatment plan instructions when administering medications and treatments to patients.
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
Server
Craves Restaurant
01.2007 - 04.2008
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Customer Service Cashier
Sun Rivers Golf Course
05.2005 - 01.2007
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer inquiries or issues promptly, maintaining a high level of satisfaction among clientele.
- Educated customers about various products available in the Pro Shop, helping them make informed purchasing decisions aligned with their needs or preferences.
- Handled cash register transactions accurately, ensuring proper accounting for all sales activities.
- Collaborated with fellow Pro Shop staff members, fostering a positive team dynamic and working together to achieve store objectives.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Collaborated with fellow team members to create a welcoming atmosphere for guests on the golf course.
- Demonstrated adaptability by working efficiently during high-traffic times while still providing attentive service to patrons.
Education
Diploma - Licensed Practical Nurse
Columbia College
Calgary, Alberta01.2010
High School -
Sahali Secondary School
Kamloops, BC06.2001
Skills
- Medication administration
- Medical documentation
- Vital signs monitoring
- Geriatric nursing
- Health promotion
- Post operative care
- Neurological care
- Patient documention
- Direct patient care
- Wound care
- Vital signs
- HIPAA compliance
- Patient assessments
- Physical assessment
Certification
- Licensed Practical Nurse BC
- License Practical Nurse AB
- BLS - CPR2020
Languages
English
Full Professional
Volunteer
ALS Golf Tournament- 2019-2024
Practicum Experience
Cardiology, Orthopedic Surgery, Long term care (Dementia floor), Neurology
Timeline
LPN
Royal Inland Hospital
01.2018 - 03.2022
LPN
Foothills Hospital
01.2010 - 01.2017
Server
Craves Restaurant
01.2007 - 04.2008
Customer Service Cashier
Sun Rivers Golf Course
05.2005 - 01.2007
Diploma - Licensed Practical Nurse
Columbia College
High School -
Sahali Secondary School
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