Heather Panton
Huntsville
Summary
Proactive, personable and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Demonstrated success in working with diverse populations, providing coaching and feedback. Team-oriented with solid conflict resolution skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
In-Home Pet Care Provider
Self Employed Services
06.2017 - Current
- Managed day-to-day business operations.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
Peer-to-peer Mentor
Muskoka Parry Sound Sexual Assault Services
08.2023 - Current
- Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
- Developed strong relationships with mentees, fostering a positive learning environment.
- Encouraged mentees to develop strong decision-making and problem-solving skills.
- Promoted a sense of belonging among peers by fostering an inclusive atmosphere within the mentoring program''s activities and discussions.
- Enhanced peer understanding by providing one-on-one mentoring and support.
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Established trust and rapport with mentees by maintaining confidentiality regarding sensitive information during mentoring sessions.
- Collaborated with faculty and staff to identify areas where peer mentors could provide additional support.
- Promoted positive behavior and responsibility among mentees by modeling appropriate social skills.
- Implemented strategies to help mentees manage stress and difficult emotions.
Education
No Degree - Nutrition Management
Canadore College of Applied Arts And Technology
North Bay, NoneBachelor of Arts - Psychology
Queen's University
Kingston, None12-2025
Skills
- Relationship building
- Verbal and written communication
- Active learning
- Self-awareness
- Motivational techniques
- Social perceptiveness
- Peer support
- Problem-solving
Languages
English
Native or Bilingual
Timeline
Peer-to-peer Mentor
Muskoka Parry Sound Sexual Assault Services
08.2023 - Current
In-Home Pet Care Provider
Self Employed Services
06.2017 - Current
No Degree - Nutrition Management
Canadore College of Applied Arts And Technology
Bachelor of Arts - Psychology
Queen's University
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