Heather Ortiz
Redding
Summary
Detail-oriented and driven Executive Administrative Assistant with expertise in problem-solving and managing daily office functions. Proficient in MS Office Suite and office communications equipment operations. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
27
27
years of professional experience
Work History
In Home Supportive Services
Shasta County
03.2021 - Current
- Enhanced clients'' quality of life by providing personalized in-home support and care services.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Provided compassionate care for clients with various physical and cognitive limitations, ensuring their comfort and safety.
- Developed strong professional relationships with clients, fostering trust and open communication.
- Oversee clients special needs and maintenance
In Home Supportive Caregiver
County Of Orange
06.2016 - 03.2021
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
Student Support Assistant
Irvine Valley College - Transfer And Career Center
09.2013 - 06.2017
- Supported planning and preparation for culturally-diverse class sessions and events.
- Coordinated with school counselors to provide comprehensive assistance for students experiencing personal challenges.
- Supported Career and Transfer Center activities, career day events, assisted in new student college registration and FASFA application, assisted students in transferring to four universities, assisted student with scholarship application process.
- Managed resources efficiently by tracking inventory of materials needed for instructional purposes or accommodations.
- Enhanced student support by effectively managing caseloads and addressing individual needs.
Executive Administrative Assistant
Access Security Controls International, Inc.
04.1997 - 06.2003
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Investigated topics and produced concise summaries use.
- Researched, proposed and implemented vendor agreements to decrease costs and improve services.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Trained junior office staff in correct procedures and reporting requirements.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Created expense reports, budgets and filing systems for management team.
- Dispatch technician's
- Tech support
Education
No Degree - Behavioral Sciences/ Psychology
Irvine Valley College
Irvine, CAIn Process - Behavioral Sciences
Shasta College
Redding, CA12.2024
Certification - Drug And Alcohol Substance Abuse
CADTP SUD Counselor Certification
Escondido, CA04.2024
Certification - SUD Counselor Ethics, Confidentiality, Boundaries
AG Management Consulting, LLC
Escondido, 04.2024
Skills
- Word/Microsoft Office
- Customer Service
- Coordination of Administrative Activities
- Manage Executive Schedules
- Records Management Databases
- Administrative Policies
- Document Filing and Retrieval
- Answer Multi-Line Phone Systems
- Human Resources Management Software
- International Reservations
- Interoffice Communications
- Meeting Agenda Preparation
Timeline
In Home Supportive Services
Shasta County
03.2021 - Current
In Home Supportive Caregiver
County Of Orange
06.2016 - 03.2021
Student Support Assistant
Irvine Valley College - Transfer And Career Center
09.2013 - 06.2017
Executive Administrative Assistant
Access Security Controls International, Inc.
04.1997 - 06.2003
No Degree - Behavioral Sciences/ Psychology
Irvine Valley College
In Process - Behavioral Sciences
Shasta College
Certification - Drug And Alcohol Substance Abuse
CADTP SUD Counselor Certification
Certification - SUD Counselor Ethics, Confidentiality, Boundaries
AG Management Consulting, LLC
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