Heather Odell
Sacramento
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Experienced and proactive professional offering many years of serving industry needs.
Overview
12
12
years of professional experience
Work History
Relief Manager
Food 4 Less Supermarket
Rio Linda
01.2025 - Current
- Completed thorough opening and shift-change functions to maintain operational standards each day.
- Conducted regular inspections to ensure cleanliness and organization of the store. Oversee daily operations, maintaining efficiency and quality standards.
- Managed daily operations of grocery aisles and checkout processes.
- Supervised staff to ensure excellent customer service and teamwork.
- Monitored cash register operations and ensured accurate cash handling procedures.
- Resolved customer complaints professionally and promptly to maintain satisfaction.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
Front End Manager
Foodmaxx
Sacramento
03.2013 - 10.2024
- Completed day-to-day duties accurately and efficiently.
- Monitored cash register operations and ensured accurate cash handling procedures.
- Maintained communication with partnered banks for grocery store cash supply, providing real-time data.
- Oversaw daily operations of front-end staff and customer service areas.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Assisted customers by answering questions and resolving issues promptly.
Education
High School Diploma -
Benicia High School
Benicia, CA06-2006
Skills
- Staff supervision
- Cash handling
- Inventory management
- Customer service
- Payment processing
- Cash flow management
- Food handlers' card
- Sanitary food handling procedures
- catering
Timeline
Relief Manager
Food 4 Less Supermarket
01.2025 - Current
Front End Manager
Foodmaxx
03.2013 - 10.2024
High School Diploma -
Benicia High School
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