Heather Nickel
Rosenfeld,Canada
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director of Food and Beverage Services
Riverwood Square
06.2023 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Worked with qualified chef to diversify menu with new offerings.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maximized quality assurance by completing frequent line checks.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Oversaw food preparation and monitored safety protocols.
Director of Conference and Catering
Aramark
08.2021 - 05.2023
- Company Overview: University of Manitoba & Bannatyne Campus - Winnipeg, MB
- Oversee a large team and coach new coordinators and floor staff
- Coordinate large scale events on campus and off site
- Create and modernize Catering menus
- Develop team to strive for seamless events with Coaching tools
- Maintain food costs and flex off menu to deliver quality and presentation
- Create isolation meals for Residents on campus
- Payroll (Kronos) / Labour Service Tool (LST) / Absence Tracker / Catertrax administrator
- GMM and Safety briefs
- Coordinate with Marketing for update of all menu presentations and web based business
- Responsible for Inventory of largest department on Campus
- Invoice and guest satisfaction follow up after each event
- University of Manitoba & Bannatyne Campus - Winnipeg, MB
Catering Coordinator
Assiniboine Park Conservancy
09.2012 - 10.2020
- Team communication with multiple departments to ensure all events are seamless
- Coordinate all events within multiple buildings and team members throughout park
- Develop cost effective meeting packages with sales team including tours to drive business including marketing and business plans to achieve forecast targets
- Database entering, developing contracts for all clients & vendors, tracking and executing of contracts and closing of all banquets and events
- Zoo / Park and venue viewings, organize Animal Encounter, tour requirements for clients
- Surpass monthly and annual sales targets for department put forth by Leadership
- Invoicing of all clients upon completion of events and follow up with client satisfaction for possible rebooking
- Process payments for deposits / refunds and final payments
Store Manager
Esprit Canada
09.2008 - 06.2011
- Oversee implementation of action plans to improve key performance indicators to maximize business opportunities
- Assess the effectiveness of the management staff by providing the appropriate level of performance feedback
- Develop and writes focal reviews for all managers
- Evaluate store sales and payroll goals daily using key business reports and payroll tools
- Drive brand loyalty by leading and modeling outstanding internal and external customer experience
- Interview, hire, coach, develop and supervise Assistant Managers, Keyholders and Store Leaders
- Execute all hiring and termination decisions
- Develop succession plans to ensure career paths for all employees
- Responsible for employee dispute resolution and customer situations
- Conducted training sessions
Conference Service Manager
Delta Winnipeg Hotel
05.2004 - 08.2008
- Ensure contract details/ deadlines are communicated to clients & hotel for changes, updates as needed such as guestroom allotments, food and beverage expenditures, and completion of contract obligations as outlined by sales team
- Develop cost effective meeting packages to drive business and achieve forecast targets
- Attend trade shows to promote hotel property and secure new sources of revenue
- Recognize new trends that are occurring in local hotel, sister properties and competitive locations
- Work closely with sales team members to develop creative marketing strategies and business plans
- Sell (including up sell) all aspects of the hotel including bar options, reception up sells and guest room requirements for incoming guests
- Prepare all floor plans for all events / ensure all details including menu preparations are submitted to all departments
Education
Bachelor of Arts - Education
University of Manitoba
Winnipeg, MB04.1993
Skills
- Client Services
- Records Maintenance
- Vendor Negotiations
- Critical Thinking
- Time Control
- Microsoft Office
- Event Pro (Catering / Client Database Entry)
- Breeze (Catering / Client Database Entry)
- Microsoft Office
- Human Resources (Union and Non Union)
- Inventory and Cost control
Certification
- Advanced First Aid and AED, 01/01/22, 01/31/25
- LGCA Smart Choice, 08/01/22, 08/31/25
- Wedding Planner International Certificate, 07/01/20, Present
- Understanding Dementia- Level 1-6, 11/05/24
Languages
English
Timeline
Director of Food and Beverage Services
Riverwood Square
06.2023 - Current
Director of Conference and Catering
Aramark
08.2021 - 05.2023
Catering Coordinator
Assiniboine Park Conservancy
09.2012 - 10.2020
Store Manager
Esprit Canada
09.2008 - 06.2011
Conference Service Manager
Delta Winnipeg Hotel
05.2004 - 08.2008
- Advanced First Aid and AED, 01/01/22, 01/31/25
- LGCA Smart Choice, 08/01/22, 08/31/25
- Wedding Planner International Certificate, 07/01/20, Present
- Understanding Dementia- Level 1-6, 11/05/24
Bachelor of Arts - Education
University of Manitoba
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