Heather Nalezyty

Work History

Undergraduate Student Researcher

Vancouver Island University

Nanaimo, BC

09.2022 - 06.2023

Produced comprehensive research questions and potential hypotheses.
Compiled field observations and converted into data to prepare for experiments and tests.
Prepared summaries of research findings and effectively presented them to supervisors.
Conducted interviews with research subjects and delivered assessments and analysis to group leaders.
Delivered research findings in presentations, papers and spreadsheets to stakeholders.
Traveled to field sites to collect and record data useful for study purposes.
Prepared and presented academic papers and abstracts.
Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
Attended industry conferences to present research both orally and through poster presentations.

Assistant Restaurant General Manager

Fairwinds Golf Course

Nanoose Bay, BC

04.2021 - 04.2022

Assessed product stock and monitored monthly inventory control for corrective action planning to eliminate expenses.
Limited utility, equipment, labor and food expenses by implementing cost-control strategies.
Interviewed and hired new workers.
Calculated inventory and ordered appropriate supplies to meet expected demands.
Maintained entire look of restaurant, keeping it clean and inviting at all times.
Stayed abreast of federal, provincial and local health regulations and upheld strict food safety standards.
Took immediate responsibility for issues and found effective solutions for swift resolution.
Collaborated with server trainees to promptly resolve potential customer concerns.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Equine Therapy Assistant

LeapZone Strategies

Nanoose Bay, BC

09.2021 - 11.2022

Documented staff information, service plans, treatment reports and progress notes.
Managed caseload of multiple sessions weekly using various types of therapies and approaches.
Monitored horses' health and temperament for signs of injury and illness.
Trained and rode horses across wide age range and exhibited excellent horse handling skills.
Observed animals' physical conditions to detect illness and unhealthy conditions requiring medical care.
Evaluated animals for trainability to discuss training techniques.

Server Shift Leader

Dinghy Dock Pub

Nanaimo, BC

04.2018 - 09.2022

Trained and acclimated new servers to restaurant's culture and operations.
Created positive guest experience by listening to guest needs and recommending options to meet requests.
Managed tables throughout dining room to execute service at highest level.
Supervised serving staff to drive high level of hospitality and food excellence.
Explained goals and expectations required of trainees.
Coached staff on strategies to enhance performance and improve customer relations.
Held performance reviews to identify and correct areas needing improvement.
Managed opening and closing duties to facilitate restaurant operations.
Provided exceptional service to high volume of daily customers.
Worked with management to coordinate special functions and events.
Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.

Executive Administrative Assistant

Klearwater Equipment and Technologies

Calgary, AB

01.2011 - 09.2017

Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
Managed and tracked expenses to meet company budget requirements.
Managed daily invoices, reports and proposals.
Prepared month-end closing entries for detailed reporting and recordkeeping.
Reconciled company credit cards, expense accounts and other expenses and financial records.
Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
Verified and posted account transactions to prepare checks and maintain accounting ledgers.
Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
Maintained organized filing system of paper and electronic documents.
Coordinated communications, taking calls, responding to emails and interfacing with clients.
Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Managed director's calendar and prepared meeting agenda and materials.
Coordinated meeting and work schedules for staff teams and executives.
Maintained company confidence and protected business operations by keeping sensitive information confidential.

Volunteer

Edgewood Treatment Centre

Nanaimo, BC

02.2018 - Current

Facilitated individual and group sessions with students to build trust and deliver therapeutic support.
Supported clients with drug and alcohol addiction.
Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
Led supportive group discussions and education sessions with alcohol and drug users and families.
Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
Demonstrated leadership by making improvements to work processes and helping to train others.

Summary

Overview

Work History

Undergraduate Student Researcher

Assistant Restaurant General Manager

Equine Therapy Assistant

Server Shift Leader

Executive Administrative Assistant

Volunteer

Education

Bachelor of Arts - Criminology

Skills

References

Timeline

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