Heather Murdock

• Shop for customers and deliver food orders promptly to ensure customer satisfaction.
• Communicate effectively with customers regarding order status, issues and/or delays.
• Adapt quickly to changes in delivery schedules and customer requests while managing multiple orders simultaneously.
• Manage customer inquiries and complaints in polite and professional manner in often high-pressure situations.

• Consult with owners to discuss behavioral concerns and determine final goals.
• Assess behavioral issues and created tailored solutions for improvement.
• Conduct one-on-one training sessions, adapting methods to individual client needs.
• Educate clients on effective training practices and ongoing behavior management strategies.
• All aspects of general business operations as a self-employed owner.

• All aspects of building and operating a flower shop specializing in wedding work, including large and complex installations at major event venues throughout Sacramento, Sonoma and Napa counties.
• Trained and managed design and installation teams, conducted high level coordination with event facility staff and all vendors, and managed supply and inventory needs.
• Provided best-quality service to every client in every way possible to help them achieve their perfect event, including long-term planning of a year or more, and frequently provided overall wedding planning and day-of coordination services.

All aspects of building and managing a help desk team for the world's first online organic flower website, serving the entire United States.

Various positions in the legal field over 22 years, including receptionist, legal secretary, and word processor, and eventually moving into the network/IT side of the legal environment. My last position was National IT Support Manager for the largest employment law firm at the time. In this position, I managed all IT support groups firmwide for 2,000 users in 30 offices, including Help Desk, Desktop Support, Training Group, and Regional Coordinator teams.