Summary
Overview
Work History
Education
Skills
Associations
Languages
Timeline
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Heather Morrison

Ottawa,ON

Summary

Conscientious and compassionate Human Resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale, wellness and diversity within policy, healthcare and administrative teams in union and non-union environments. Broad understanding of Human Resources policies, procedures, processes, programs, and practices to assure continuous improvement and conformance with legislation, collective agreements, regulations and standards. Ability to develop sound strategies and advice to Executive Director's, Board Members, Senior Management and co-workers. Motivating and positive with excellent interpersonal, coaching and communication skills.

Overview

23
23
years of professional experience

Work History

Manager, Human Resources

Inuit Tapiriit Kanatami
04.2021 - Current
  • Develop comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Enhance employee engagement by implementing innovative HR wellness programs and initiatives.
  • Maintain human resources regulatory compliance with local, provincial and federal laws.
  • Implement effective performance management systems to drive productivity and results.
  • Oversees benefits negotiation and administration, ensuring accurate processing and timely communication to employees.
  • Optimized HR department efficiency by refining policies, procedures, workflows, and resource allocation.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset including selecting and mentoring a candidate for an HR Manager trainee.

Director of Human Resources

The Glebe Centre, Long Term Care Facility
01.2012 - 04.2021
  • Create Human Resources Plan to support needs of 254 bed Long Term Care facility and Community Outreach Program with staff of 350 which includes nursing, environmental services, food services, recreation, community, finance and administrative departments
  • Responsible for all labor relations for two unions, CUPE and ONA and non-union group including all labor relations processes, interpretation, handling grievances, collective bargaining, mediation and arbitration processes
  • Lead for recruiting process: reviewing & creating job description content, review and advise ED regarding compensation, identifying potential sources for qualified candidates, preparing & participating in interviews, counseling managers in candidate selection, preparing offers and agreements for execution and completing all activities related to onboarding new employees
  • Work within organizations’ Strategic Plan & Mission, Vision and Values and Quality Improvement goals and initiatives
  • Maintain and develop Human Resources policies and procedures in accordance with legislation and ensure administration with consistency and fairness throughout organization
  • Manage sensitive workplace issues and conflicts, including performance issues, terminations, and disability leave matters including WSIB, return to work and accommodation options in workplace
  • Lead workplace investigations, present findings and create recommendations to assist resolution of complaints with tack and empathy
  • Serve as an important resource for senior management in interpretation and compliance of collective agreements, human resources policies, procedures, legal compliance, & employment laws
  • Guide management and provide tools for effective performance management programs to manage top performance, identify training needs, assist in development and exit of employees
  • Provide coaching, counsel and assistance to employees at all levels in accordance with policies and procedures as well as relevant legislation
  • Oversee benefit program for 3 groups (Sunlife Financial)
  • Create and oversee Employee recognition program
  • Develop and oversee Employee Wellness programs including EFAP services, Health and Wellness initiatives and Education Loan programs
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Developed comprehensive employee training programs, resulting in a more skilled workforce.

Human Resources Manager

Kaymar Rehabilitation / CommuniCare Therapy
01.2001 - 01.2011
  • Human Resources Management of two companies: one governed by collective agreement, one consisting of Independent Practitioners
  • Creation and implementation of Human Resources Plan and Policy and Procedure manual in accordance to Employment Standards and Collective Agreements
  • Initiating and advertising positions/ maintaining careers website
  • Contract preparation – letters of employment and recommendation
  • Orientation, development and training of new hires
  • Administration of Group Benefit Plan for Occupational Therapists, Physiotherapists, Speech Language Pathologists, Dietitians, Social Workers, Management and Administrative teams
  • Short and long term disability claim management
  • Initiating and reporting WSIB claims/ Facilitation of Employees Return to Work process
  • Maintained data bases for vacation, sick, special leave and banked balances for all employees through internal HRIS
  • Scheduling and conducting annual performance evaluations- recommendations for annual salary increments
  • Creation and implementation of salary scale and merit / performance pay plan
  • Administration of HOOPP pension plan for Occupational Therapists, Physiotherapists, Speech Language Pathologists, Dietitians and Social Workers
  • Member of the OH&S committee
  • Interpretation and Explanation of Collective Agreement and Seniority List Management
  • Created dependable, discrete and supportive environment for employees.

Education

Human Resources Management -

Algonquin College
Ottawa

Carleton University
Ottawa, ON

Early Childhood Education Diploma -

Algonquin College
Ottawa, ON

Skills

  • Employee Engagement Strategies
  • Onboarding and Orientation
  • Employee Relations Oversight
  • Employee Development
  • Coaching and Mentoring
  • Human Resource Information System HRIS
  • BambooHR /Workforce Now
  • Diversity and Inclusion
  • Benefits Administration

Associations

  • Ottawa Human Resources Professionals Association (OHRPA)
  • Human Resources Professionals of Ontario (HRPAO)

Languages

English
Elementary

Timeline

Manager, Human Resources

Inuit Tapiriit Kanatami
04.2021 - Current

Director of Human Resources

The Glebe Centre, Long Term Care Facility
01.2012 - 04.2021

Human Resources Manager

Kaymar Rehabilitation / CommuniCare Therapy
01.2001 - 01.2011

Human Resources Management -

Algonquin College

Carleton University

Early Childhood Education Diploma -

Algonquin College

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