Heather Mitchell

• Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
• Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
• Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
• Answered phone calls and provided new clients with required paperwork to initiate service.
• Expedited critical cases through close coordination with clinician, reducing wait times for essential services.
• Ensured accurate record-keeping with diligent data entry and database management for vital information.

• Enhanced student satisfaction with the financial aid process by providing timely responses to inquiries and addressing concerns effectively.
• Supported students facing financial challenges by connecting them with relevant resources and services on campus and within the community.
• Maintained understanding of compliance with federal, state, and institutional regulations by staying current on policy updates.
• Acted as a liaison between the financial aid office and other departments in order to facilitate effective communication and collaboration.
• Helped facilitate workshops and presentations aimed at educating students about various aspects of the financial aid process, including completing forms accurately, meeting deadlines, and maintaining eligibility for assistance.

• Developed strong relationships with customers through high levels of customer service.
• Maintained strict confidentiality of sensitive client information, ensuring compliance with applicable privacy regulations and company policies.
• Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
• Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
• Identified and implemented appropriate strategies to increase employee satisfaction and retention.

GPA: 3.79

Nursing School Clinical Hours: 1113 hours