Heather Misner
Owen Sound,ON
Summary
Resourceful Coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering 17 years of hands-on experience handling various administrative duties and tasks in office setting. Commended and recognized for meticulous file management abilities.11 Resourceful Coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering 17 years of hands-on experience handling various administrative duties and tasks in office setting. Commended and recognized for meticulous file management abilities. Team-minded Coordinator with 11 years of comprehensive experience performing administrative support duties to help office run smoothly. Versed in maintaining up-to-date files, preparing and recording invoices and initiating and managing payroll. Tech-savvy and hardworking professional knowledgeable in office management and bookkeeping procedures.
Overview
26
26
years of professional experience
Work History
Gourmet Coodinator
TJX Canada Inc.
Owen Sound, ON
04.2013 - Current
- Delegated work to staff, setting priorities and goals.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- work in cash office balancing daily sales deposit and balancing registers
- merchandise product
- set up displays
- flow product as per company standards
- work in corresponding departments as per needs of the company
- work on cash
- receive truck
- key holder open and close store as manager
- make sure task are given so everyone is working
- deal with potential thefts as in trying to stop and apprehend product
- make sure everyone is following heath and safety procedures
- set up furniture displays
- make all calls on damaged merchandise
Customer Service Manager
WalMart Canada
Owen Sound, ON
07.2007 - 02.2013
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Developed policies and procedures related to customer service operations.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Evaluated and authenticated returns, exchanges and voids.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- cash office balanced daily cash sales credit card sales balancing office and safe
- balanced all registers at end of night
Factory Production Worker
Tenneco
Owen Sound, ON
01.1998 - 06.2007
- Operated machinery to fabricate and assemble product components.
- Assisted in the troubleshooting of production line equipment malfunctions.
- Performed daily maintenance of assembly machines and tooling.
- Loaded parts onto conveyor belts for further processing.
- Inspected finished products for defects or flaws.
- Monitored inventory levels throughout the shift.
- Maintained a clean and safe work area in accordance with OSHA standards.
- Conducted quality control checks on all outgoing items prior to shipment.
- Packaged completed products according to customer specifications.
- Recorded production data into computerized system accurately and efficiently.
- Communicated effectively with supervisors regarding job progress and safety issues.
- Followed written instructions regarding product assembly processes.
- Collaborated with team members to meet tight deadlines while maintaining high-quality standards.
- Adhered strictly to established safety protocols when operating equipment.
- Trained new staff members on proper machine operation techniques.
- Completed necessary paperwork such as time cards, order forms.
- Identified potential process improvements that could increase efficiency and productivity.
- Evaluated current production processes and made forward-thinking adjustments to improve output.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
- Sorted and packaged products to prepare for processing or shipment.
- Examined final products for conformance with quality and design standards.
- Loaded and unloaded items from machines and conveyors.
- Assisted processes for maintaining equipment cleanliness and safe operations according to company policies and procedures.
- Set up and tended equipment with machine operators to complete runs.
- Attended regular training sessions to increase machine operating skills.
- Documented actions by completing production and quality forms.
- Operated air, manual and hydraulic tools to put together and align assemblies.
- Recorded production details and accurately entered data into computerized systems.
- Tracked counts of work cycles for accuracy.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Conferred with management and subordinates to resolve problems or complaints.
- processed data sheets
- processed work orders for maintenance on machines
- processed daily tool orders processed data control in tool room
- did yearly inventory in tool room and on production floor
Education
High School Diploma -
Grey Highland Secondary School
Flesherton, ON06-1987
Skills
- Evaluating Employee Work
- Teamwork And Collaboration
- Worksite Coordination
- Staff Education And Training
- Coaching And Mentoring
Languages
English
Elementary
References
References available upon request.
Timeline
Gourmet Coodinator
TJX Canada Inc.
04.2013 - Current
Customer Service Manager
WalMart Canada
07.2007 - 02.2013
Factory Production Worker
Tenneco
01.1998 - 06.2007
High School Diploma -
Grey Highland Secondary School
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