Heather Middlestadt
Toronto,Canada
Summary
Dynamic Legal Services Administrator at Lewis & Associates LLP, adept at enhancing client relations and streamlining communication. Proven expertise in client intake processing and effective problem-solving, driving successful outcomes in immigration law. Recognized for training staff and maintaining high standards of administrative support, ensuring operational excellence.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Legal Services Administrator
Lewis & Associates LLP
12.2019 - Current
- Coordinated communication between lawyers and clients effectively.
- Trained new administrative staff on office policies and systems.
- Processed new client intakes using appropriate software applications.
- Maintained inventory of office supplies such as paper, toner cartridges, pens and pencils ; placed orders when necessary.
- Assisted in the collection of payments from clients; followed up on past due balances as needed.
- Answered incoming calls from clients; provided information regarding legal services offered by firm.
- Provided administrative support services for senior partners and firm associates for various types of immigration, refugee and family law
- Answered phones, greeted clients
- Facilitated communication between lawyers, clients, and various levels of government, such at the Immigration and Refugee Board, Citizenship Canada, the Refugee Appeal Division, the Canada Border Security Agency, Legal Aid Ontario and the Federal Court of Canada
Chocolate Production and Sales
Ma's Kitchen
Markham, Ontario
05.2017 - 12.2019
- Crafted premium chocolate products using high-quality ingredients and traditional techniques.
- Maintained cleanliness and organization of the workspace to ensure safety standards.
- Collaborated with team members to develop new chocolate flavors and products.
- Operated machinery for melting, tempering, and molding chocolate efficiently.
- Monitored production processes to ensure consistency and quality of chocolate batches.
- Engaged with customers to provide product knowledge and enhance their experience.
- Participated in trade shows and industry events to promote company's range of chocolate products.
- Ensured compliance with food safety regulations in the preparation and handling of all chocolate ingredients.
- Marketed to retail shops, establishments, and corporations.
- Followed recipes with accuracy and precision to achieve optimal integrity of food products, including specific flavor and texture.
- Filled processing containers, including kettles, pressure cookers and vats with various ingredients in preparation for mixing.
Key Account Manager
Trends International
Toronto, Canada
01.2009 - 03.2017
- Manage a group of sales representatives across North America as well as multiple distributors worldwide.
- Responsible for ensuring they are well equipped with sales and marketing materials, and product knowledge to meet and exceed sales targets.
- Quote on existing and new product lines.
- Create sales presentations, and promotional materials across multiple product categories.
- Introduce new products monthly, provide updated sales reports, manage budgets, and promote new products at trade shows and meetings in North America and Europe.
International Trade Coordinator
Sandylion Sticker Designs
Markham, Canada
01.2007 - 01.2009
- Answered inbound calls and emails from international customers regarding shipment inquiries.
- Problem solved order issues.
- Promoted existing and new product lines across a wide variety of licenses.
- Managed export orders for international accounts.
- Generated new business growth throughout South America, Europe, Asia and the Middle East.
- Distributed and tracked pro forma invoices and payments.
Education
Diploma - Radio and Television Broadcasting Communications
Centennial College
651 Warden Avenue Scarborough ON05-1992
Some College (No Degree) - Voice Over
Great Big Voices
Toronto, ONSome College (No Degree) - Home Audio Production For Voice Acting
George Brown College
Toronto, ONOne Year Arts & Science - Liberal Arts and Sciences
York University
4700 Keele St. North YorkSkills
- Microsoft Office
- PowerPoint
- Word
- Excel
- PeopleSoft
- QuickBooks
- Client intake processing
- Customer relationship management
- Administrative support services
- Effective communication
- Problem solving
- Team collaboration
- Attention to detail
- Conflict resolution
- Time management
- Multi-tasking
- International trade
- Legal document preparation
- Immigration law
- Document drafting
- Collaboration and teamwork
- Document preparation
- Administrative support
- Client representation and advisement
- Judgement and decision making
- Written communication
- Professional demeanor
- Problem-solving aptitude
- Administrative Law Understanding
- Goal setting
- Payment collection processes
- Clio
References
Available upon request.
Affiliations
- Hiking, yoga, cycling, cooking, voice acting, creative writing
Accomplishments
- Valedictorian
Certification
Smart Serve Safe Food Handling Culinary Arts
Timeline
Legal Services Administrator
Lewis & Associates LLP
12.2019 - Current
Chocolate Production and Sales
Ma's Kitchen
05.2017 - 12.2019
Key Account Manager
Trends International
01.2009 - 03.2017
International Trade Coordinator
Sandylion Sticker Designs
01.2007 - 01.2009
Diploma - Radio and Television Broadcasting Communications
Centennial College
Some College (No Degree) - Voice Over
Great Big Voices
Some College (No Degree) - Home Audio Production For Voice Acting
George Brown College
One Year Arts & Science - Liberal Arts and Sciences
York University