To advance and maintain my team building and independent thinking.
Attention to continued quality customer service and excellent customer satisfaction.
Meet or exceed expectations for benchmarks as outlined by the employer.
Overview
32
32
years of professional experience
Work History
General Labourer
GB Works
02.2023 - 11.2023
Completed tear-down of existing structures to prepare for new construction.
Sweep and clean up units make ready for next trades ie plumbers, painters, floor and tile installations
Clean units before and after demolition is complete of excess dust, dry wall spills, touch up paint for final inspection and tenant occupancy
Customer service to existing tenants ie any questions/concerns directed to the right individuals for quick resolution.
Assisted team members with tasks that require group effort.
Loaded, unloaded, and moved material to and from storage and production areas.
Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
Performed quality checks on products and materials to identify any defects
Notified supervisors of defective equipment or material.
Worked alongside staff to discuss and implement best practices and exceed team objectives.
Worked alongside team to accomplish work goals according to schedule.
Understood and followed verbal and written instructions to complete work correctly.
Utilized construction tools and machinery to effectively complete job sites
Observed site safety rules to maximize protections for team members and equipment
Maintained organized and clean work areas at all times on job sites.
Care Supervisor
CBI Home Health Group
10.2009 - 12.2022
Leading direct care providers to ensure that clinical service delivery meets or exceeds standard
Supervise field staff, unregulated staff (delegating tasks) in the provision of services that align with their scope of practice, with a focus on ensuring service and clinical excellence
Implementation of nursing care plans as outlined by the LHIN
Re-visits to ensure care plan remains relevant along with changes as needed
Investigation, resolution, and reporting of all customers related complaints
Effective on-boarding, mentoring, coaching, and performance managing of field staff, including performance reviews to achieve service delivery excellence
Identify staff training needs with action plans to resolve gaps, minimize risk and ensure service delivery excellence
Ensure Patient and Care Provider safety by accurately assessing risk using tools provided
By reporting, internal and external, to meet or exceed all standards and expectations including external stakeholders and the CNO
Identify potential risks with internal stakeholders to mitigate and/or manage risk, with particular attention to missed visits and clinical care
Ensure policies and procedures are enforced and reflect best practices
Participate in on call rotation of Supervisors
Case conference with client/ families and LHIN as needed
Ensure policy and procedures are reviewed as per company policy
WSIB initial report and follow up along with modified duties delegation.
Director of Care
Revera Retirement
01.2007 - 01.2009
Staff Nurse
Lanark Heights Long-term Care
01.2004 - 01.2007
Psychiatric Nurse
Homewood Health Centre
01.1992 - 01.2003
Education
Diploma - Addictions And Mental Health
McMaster University
Hamilton, ON
09.2002
Diploma - Nursing
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
10.1991
Skills
Teamwork and Collaboration
Self-Directed
Clerical Support
Decision-Making
Good Telephone Etiquette
Written Communication
Problem-Solving
Calm Under Pressure
Active Listening
PPE use
Attention to Detail
Quality Assurance
Educational Preparation
Registered Practical Nursing, Conestoga College, Kitchener, ON, 1991
Psychiatric Nursing for the Registered Practical Nurse, 1996
Addictions Care Worker, McMaster University, 2002
Memberships And Training
WHIMIS
Mask Fit
First Aid
Health and Safety Member (Employer Side)
Previous Employment History
Director of Care, Revera Retirement, Kitchener, ON, 2007, 2009
Staff Nurse, Lanark Heights Long-term Care, ON, ON, 2004, 2007
Psychiatric Nurse, Homewood Health Centre, Guelph, ON, 1992, 2003
Languages
English
Full Professional
Timeline
General Labourer
GB Works
02.2023 - 11.2023
Care Supervisor
CBI Home Health Group
10.2009 - 12.2022
Director of Care
Revera Retirement
01.2007 - 01.2009
Staff Nurse
Lanark Heights Long-term Care
01.2004 - 01.2007
Psychiatric Nurse
Homewood Health Centre
01.1992 - 01.2003
Diploma - Addictions And Mental Health
McMaster University
Diploma - Nursing
Conestoga College Institute of Technology And Advanced Learning
Registered Practical Nurse, Emergency Department at Cambridge Memorial HospitalRegistered Practical Nurse, Emergency Department at Cambridge Memorial Hospital