Summary
Overview
Work History
Education
Skills
Educational Preparation
Memberships And Training
Previous Employment History
Languages
Timeline
Generic

Heather Merritt

New Hamburg,ON

Summary

To advance and maintain my team building and independent thinking.

Attention to continued quality customer service and excellent customer satisfaction.

Meet or exceed expectations for benchmarks as outlined by the employer.

Overview

32
32
years of professional experience

Work History

General Labourer

GB Works
02.2023 - 11.2023
  • Completed tear-down of existing structures to prepare for new construction.
  • Sweep and clean up units make ready for next trades ie plumbers, painters, floor and tile installations
  • Clean units before and after demolition is complete of excess dust, dry wall spills, touch up paint for final inspection and tenant occupancy
  • Customer service to existing tenants ie any questions/concerns directed to the right individuals for quick resolution.
  • Assisted team members with tasks that require group effort.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
  • Performed quality checks on products and materials to identify any defects
  • Notified supervisors of defective equipment or material.
  • Worked alongside staff to discuss and implement best practices and exceed team objectives.
  • Worked alongside team to accomplish work goals according to schedule.
  • Understood and followed verbal and written instructions to complete work correctly.
  • Utilized construction tools and machinery to effectively complete job sites
  • Observed site safety rules to maximize protections for team members and equipment
  • Maintained organized and clean work areas at all times on job sites.

Care Supervisor

CBI Home Health Group
10.2009 - 12.2022
  • Leading direct care providers to ensure that clinical service delivery meets or exceeds standard
  • Supervise field staff, unregulated staff (delegating tasks) in the provision of services that align with their scope of practice, with a focus on ensuring service and clinical excellence
  • Implementation of nursing care plans as outlined by the LHIN
  • Re-visits to ensure care plan remains relevant along with changes as needed
  • Investigation, resolution, and reporting of all customers related complaints
  • Effective on-boarding, mentoring, coaching, and performance managing of field staff, including performance reviews to achieve service delivery excellence
  • Identify staff training needs with action plans to resolve gaps, minimize risk and ensure service delivery excellence
  • Ensure Patient and Care Provider safety by accurately assessing risk using tools provided
  • By reporting, internal and external, to meet or exceed all standards and expectations including external stakeholders and the CNO
  • Identify potential risks with internal stakeholders to mitigate and/or manage risk, with particular attention to missed visits and clinical care
  • Ensure policies and procedures are enforced and reflect best practices
  • Participate in on call rotation of Supervisors
  • Case conference with client/ families and LHIN as needed
  • Ensure policy and procedures are reviewed as per company policy
  • WSIB initial report and follow up along with modified duties delegation.

Director of Care

Revera Retirement
01.2007 - 01.2009

Staff Nurse

Lanark Heights Long-term Care
01.2004 - 01.2007

Psychiatric Nurse

Homewood Health Centre
01.1992 - 01.2003

Education

Diploma - Addictions And Mental Health

McMaster University
Hamilton, ON
09.2002

Diploma - Nursing

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
10.1991

Skills

  • Teamwork and Collaboration
  • Self-Directed
  • Clerical Support
  • Decision-Making
  • Good Telephone Etiquette
  • Written Communication
  • Problem-Solving
  • Calm Under Pressure
  • Active Listening
  • PPE use
  • Attention to Detail
  • Quality Assurance

Educational Preparation

  • Registered Practical Nursing, Conestoga College, Kitchener, ON, 1991
  • Psychiatric Nursing for the Registered Practical Nurse, 1996
  • Addictions Care Worker, McMaster University, 2002

Memberships And Training


  • WHIMIS
  • Mask Fit
  • First Aid
  • Health and Safety Member (Employer Side)

Previous Employment History

  • Director of Care, Revera Retirement, Kitchener, ON, 2007, 2009
  • Staff Nurse, Lanark Heights Long-term Care, ON, ON, 2004, 2007
  • Psychiatric Nurse, Homewood Health Centre, Guelph, ON, 1992, 2003

Languages

English
Full Professional

Timeline

General Labourer

GB Works
02.2023 - 11.2023

Care Supervisor

CBI Home Health Group
10.2009 - 12.2022

Director of Care

Revera Retirement
01.2007 - 01.2009

Staff Nurse

Lanark Heights Long-term Care
01.2004 - 01.2007

Psychiatric Nurse

Homewood Health Centre
01.1992 - 01.2003

Diploma - Addictions And Mental Health

McMaster University

Diploma - Nursing

Conestoga College Institute of Technology And Advanced Learning
Heather Merritt