Heather McGown
Langley,BC
Overview
9
9
years of professional experience
Work History
Acting Operations Supervisor
Coast Mountain Bus Company
07.2023 - Current
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Maintained accurate records of employee attendance and performance reviews.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
Community Shuttle Operator
Coast Mountain Bus Company
11.2015 - Current
- Performing a pre-trip inspection prior to leaving the bus yard - Operating a shuttle bus with the public in a safe and timely manner - Provide on the job customer service such as assisting customers in their travels - Filing the necessary paper work when required - Communicate with T-Comm and Transit Supervisors regarding roadside hazards, motor vehicle accidents and other potential incidents that could affect service - Line instructor
Unifor 111
- Job steward - Women's Advocate (Co-Coordinator) - Elected Trustee - Elected Community Shuttle Health and Safety representative - Elected Sheets and Service Review representative - Elected Sign Up representative - Member of the Young Workers Committee - Member of the Grievance Committee
- Duties include: - Interpersonal conflict resolution - Note taking and grievance writing - Representing Union members in disciplinary meetings - Fulfill the role of Acting Chief Job Steward and Acting Property Representative in absence of elected members - Ensure financial transparency within local 111
Behaviour Interventionist
Arcus Community Resources
02.2015 - 12.2016
- One on one support for adults with low functioning autism who live-in fulltime Arcus homes - Behaviour based personal tutoring - Taking clients into the community for social and cultural experiences - Crisis intervention and de-escalation of high behaviour, aggression and self-injurious clients - Data collection, graphing and office related tasks
Education
HR Management Certificate -
BCIT
General Business Studies -
Kwantlen Polytechnic University
Additional training
Skills
- Effective communicator
- Independent worker
- Works well with others
- Punctual and Reliable
- Fluent note taker
- Advanced Microsoft office
- Fluent computer skill
- 50 WPM
- Leadership skills
- Able to delegate work amongst a team in an effective and diplomatic manner
References
References available upon request
Timeline
Acting Operations Supervisor
Coast Mountain Bus Company
07.2023 - Current
Community Shuttle Operator
Coast Mountain Bus Company
11.2015 - Current
Behaviour Interventionist
Arcus Community Resources
02.2015 - 12.2016
Unifor 111
HR Management Certificate -
BCIT
General Business Studies -
Kwantlen Polytechnic University
Additional training
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