Heather McEwan
Welland,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Handlebar Hanks
07.2016 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Upheld strict regulations for safe alcohol service and food safety.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Customer Service Representative/Retail Keyholder
La Vie En Rose
06.2014 - 07.2016
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Opened and closed store at proper times for reliable services.
- Rearranged racks and shelving based on seasonal planograms.
- Assisted store cashiers during peak sales times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Practical Nursing
Niagara College
Welland, ONPersonal Support Worker (PSW)
Saint Ann Adult Learning Centre
Niagara Falls, ON06.2016
Skills
- Guest Engagement
- Professional Appearance
- Exceptional customer service
- Strong Work Ethic
- Regulatory Compliance
- Problem-Solving
Languages
English
Timeline
Server/Bartender
Handlebar Hanks
07.2016 - Current
Customer Service Representative/Retail Keyholder
La Vie En Rose
06.2014 - 07.2016
Practical Nursing
Niagara College
Personal Support Worker (PSW)
Saint Ann Adult Learning Centre
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