Heather McDonald

Demonstrating flexibility by being able to quickly adapt to and fill various rolls needed by the various contracting Funeral Homes

Contributed to a positive workplace culture by maintaining open communication with colleagues and management.

Provided exceptional customer service to grieving families, addressing questions and concerns with sensitivity and professionalism.

Contributed to a positive workplace culture by maintaining open communication with colleagues and management.

Provided exceptional customer service to grieving families, addressing questions and concerns with sensitivity and professionalism.

Directing large groups of people through various ceremonies and logistics while providing excellent customer service in a professional and compassionate manner.

Lead a team of 10 employees across multiple departments.

Quickly and effectively determine client needs and problem solve for the best possible outcome.

Work with multiple outside companies, vendors and members of the public to create time sensitive events in an efficient and professional manner.

Caring for the living by taking care of the dead through embalming, bathing, dressing, hairstyling and restoration art.

Mentored apprentice embalmers and new funeral directors.

Served diverse clientele by offering a range of culturally and religiously appropriate services.

Managed financial transactions and record-keeping with accuracy and confidentiality.

Organized staff schedules to ensure adequate coverage during peak hours or high-volume periods.