Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather McCallum

30 Colwell St. Wallaceburg,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Pharmacy Assistant

Shoppers Drug Mart
08.2017 - 03.2024
  • Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Contributed to increased sales by offering expert advice on over-the-counter medications and products.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
  • Processed insurance claims accurately, minimizing reimbursement issues and ensuring timely payment for services rendered.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Received incoming supplies and stocked in correct locations.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers at counter and provided excellent customer service.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.

Personal Support Worker

Community Living Wallaceburg
04.2011 - 11.2015
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Collaborated with healthcare professionals to develop customized care plans for individual patients.
  • Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
  • Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
  • Provided emotional support to patients and their families during difficult times, fostering positive relationships.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.

Key Holder Supervisor

Dollarama
01.2009 - 04.2011
  • Enhanced store sales by implementing effective visual merchandising strategies and product placement.
  • Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
  • Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
  • Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
  • Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
  • Trained and mentored new employees.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Opened inventory boxes and restocked shelves.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.

Education

Pharmacy Assistant

Lambton College of Applied Arts And Technology
Sarnia, ON
04.2016

Social Service Worker

Lambton College of Applied Arts And Technology
Sarnia, ON
04.2011

Skills

  • POS System Operation
  • Order documentation
  • Insurance collaboration
  • Processing payments
  • Verifying orders
  • Receiving incoming supplies
  • Supply Restocking
  • Document filing
  • Stocking shelves
  • Product restocking
  • Answering customer questions
  • Mathematical Aptitude
  • Customer Service
  • Employee Training
  • Reliability
  • Data Entry
  • Multitasking Abilities
  • Problem-solving aptitude
  • Retail Management
  • Effective Communication
  • Self Motivation
  • New Employee Orientation
  • Time management abilities
  • Problem-solving abilities
  • Adaptability

Timeline

Pharmacy Assistant

Shoppers Drug Mart
08.2017 - 03.2024

Personal Support Worker

Community Living Wallaceburg
04.2011 - 11.2015

Key Holder Supervisor

Dollarama
01.2009 - 04.2011

Pharmacy Assistant

Lambton College of Applied Arts And Technology

Social Service Worker

Lambton College of Applied Arts And Technology
Heather McCallum