Heather Martin

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Performed periodic evaluations to pinpoint performance gaps.

• Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
• Developed and implemented safety programs.
• Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
• Conducted thorough accident investigations to identify root causes and prevent future occurrences.

Advertised for drivers

Policy and Procedure Implementation and Training

Monitoring and Management of all drug and alcohol testing

C-TPAT programs

Insurance Renewal for company

Driver file management and background checks

On call emergency accident management

Maintained all accident files and demands under 50k

Management of all WSIB for commercial drivers and shop staff

Handled all 3rd party brokerage claims and accidents

Answering phones on a daily basis

Management of maintenance files

Fought all company and driver tickets in Canada and the USA

• Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
• Monitored legislative updates relating to workplace health and safety, ensuring ongoing compliance with regulations.
• Streamlined incident reporting processes for accurate documentation and data-driven decision making.
• Managed relationships with regulatory agencies while maintaining open lines of communication for inspections and compliance reviews.
• Cultivated strong working relationships with cross-functional teams, facilitating collaborative efforts to maintain a safe and healthy workplace for all employees.

• Managed table turnover rate effectively allowing for more guests served per shift.
• Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
• Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.