Heather Marcy
Modesto
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
21
21
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification
Work History
General Manager
Dominos/ F&A Pizza
Tracy
02.2018 - Current
- Managed daily operations of high-volume pizza franchise.
- Oversaw staff training and development programs for team efficiency.
- Implemented inventory control systems to reduce waste and optimize supply.
- Ensured compliance with health and safety regulations in food preparation.
- Analyzed sales data to identify trends and adjust business strategies accordingly.
- Fostered a positive work environment through effective communication and leadership.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Ensured compliance with local health department regulations regarding food safety standards.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Assistant Manager
Dominos/ tdi success
Tracy
08.2004 - 02.2018
- Supervised daily operations to ensure efficient service delivery.
- Trained staff on customer service techniques and product knowledge.
- Managed inventory levels and coordinated restocking processes.
- Ensured compliance with health and safety standards in the workplace.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
Education
Venture Academy
French Camp, CASkills
- Inventory management
- Staff training
- Operational compliance
- Sales analysis
Certification
California Food Handlers Certificate
Timeline
General Manager
Dominos/ F&A Pizza
02.2018 - Current
Assistant Manager
Dominos/ tdi success
08.2004 - 02.2018
Venture Academy