Heather Magnuson
Red Deer,AB
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Bluebird Self-storage
Red Deer, AB
08.2023 - Current
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Set up and activated customer accounts.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Retail Store Manager
A Buck or Two Plus
Red Deer, AB
06.2022 - 08.2023
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Supervised cash drawer balances and deposits of store receipts.
- Organized new stock for floor placement.
- Prepared and submitted nightly bank deposits.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted in general housekeeping to maintain store image.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used Point of Sale register system to complete transactions.
Education
High School Diploma -
Pigeon Lake Regional School
Falun, AB05-1992
Skills
- Complaint resolution
- Product Knowledge
- Call Management
- Scheduling
- Data Collection
- Data Entry
- Paperwork Processing
- Report Generation
- Inbound and Outbound Calling
- Adaptive team player
- Credit card payment processing
- Order Processing
- Account Management
- Problem Resolution
- Client Relations
- Retail sales customer service
- Positive and professional
Timeline
Customer Service Representative
Bluebird Self-storage
08.2023 - Current
Retail Store Manager
A Buck or Two Plus
06.2022 - 08.2023
High School Diploma -
Pigeon Lake Regional School