Heather MacGillivray
Ontario, Canada
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Coordinator
Beachcomber Hot Tubs
06.2025 - Current
- Scheduled service calls for technicians
- Mapped route of service calls efficiently
- Prepared invoices based on technician reports
- Supported customers and ensured customer satisfaction
- Supported technicians as issues arrive to ensure timeframe of service
Junior Benefits Specialist (Remote)
Owen & Associates
02.2023 - 02.2024
- Managed group and retirement benefits for clients worldwide, ensuring accurate documentation and timely processing.
- Provided administrative support, including maintaining client records and preparing benefit reports.
- Communicated directly with clients to resolve benefit-related inquiries and issues.
Lead Orbital Operator
Collingwood Kitchens and Cabinetry
04.2020 - 08.2023
- Supervised refinishing processes and ensured compliance with product quality standards.
- Coordinated with team members to meet project deadlines and customer specifications.
Cashier/Clerk
TSC
09.2015 - 06.2018
- Managed cashier operations, customer transactions, and inventory control.
- Ensured accurate product pricing and assisted with merchandising and stock rotation.
Education
Diploma - Office Administration – Health Services (With Honours)
Georgian College
01.2020
Skills
- Effective leadership in office environments
- Strong understanding of financial documentation
- Proficient in administrative support
- Detail-oriented record management
- Adept at prioritizing tasks to ensure timely completion
- Proficient in QuickBooks and Microsoft Office Suite
- Quick learner in fast-paced settings
- Skilled in administrative and clerical tasks
- Strong customer relations and communication
- Quality assurance processes
- Office supply inventory management
- Report and document creation for business operations
- Excel data analysis and reporting
- Familiar with healthcare operational standards
- Effective office task management
- Effective telephone communication
- Detailed recordkeeping
- Client engagement
Certification
- Workplace and Safety Certificate
- Cultural Diversity Certificate
- Privacy and Confidentiality in Health Care Environment Certificate
- The Georgian College Award
- The Georgian Bay Club Foundation Award
- John Di Ponce South Georgian Bay Campus Award
- QuickBooks Online Certificate
- HR Fundamentals Certificate
- Smart Serve Certificate
- First Aid/CPR Certificate
Languages
English
Timeline
Service Coordinator
Beachcomber Hot Tubs
06.2025 - Current
Junior Benefits Specialist (Remote)
Owen & Associates
02.2023 - 02.2024
Lead Orbital Operator
Collingwood Kitchens and Cabinetry
04.2020 - 08.2023
Cashier/Clerk
TSC
09.2015 - 06.2018
Diploma - Office Administration – Health Services (With Honours)
Georgian College
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