Heather MacDonald
Thorold,ON
Summary
Proven Retail Sales Associate with a track record of enhancing customer satisfaction and sales at Columbia Sportswear. Excelled in teamwork and cash handling, significantly improving store efficiency and customer experience. Demonstrated ability to foster a welcoming atmosphere, mastering both customer service (soft skill) and inventory management (hard skill), contributing to store success.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Columbia Sportswear
07.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
Retail Sales Associate
Dollartree
12.2021 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Greeted customers and provided outstanding customer service.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Busser
Gate House Hotel
07.2021 - 10.2021
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Assisted servers in providing efficient service for improved guest experiences.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
Education
No Degree - Child Youth Worker
Niagara College
Welland, ONHigh School Diploma -
Thorold SecondarySchool
Thorold, ON06-2023
Skills
- Customer service
- Teamwork
- Cash handling
- Store opening and closing
Languages
English
Full Professional
French
Elementary
Timeline
Retail Sales Associate
Columbia Sportswear
07.2024 - Current
Retail Sales Associate
Dollartree
12.2021 - Current
Busser
Gate House Hotel
07.2021 - 10.2021
No Degree - Child Youth Worker
Niagara College
High School Diploma -
Thorold SecondarySchool
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