Heather Luckhardt
Calgary,AB
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Stay at Home Mom
Self Employed
08.2012 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Election Worker
Elections Alberta
05.2023 - 06.2023
- Ensured accurate vote counts by diligently following established ballot handling procedures.
- Supported precinct officials in executing their duties, ensuring smooth operations on Election Day.
- Checked records for accuracy and completeness, and corrected errors.
- Various cleaning duties ensuring a presentable office environment.
Junior Commercial Auto Underwriter
Sovereign General Insurance
01.2009 - 08.2012
- Improved risk assessment accuracy by conducting thorough vehicle inspections and analyzing driver records.
- Enhanced underwriting processes for streamlined efficiency, utilizing specialized software tools.
- Negotiated favorable policy terms with brokers, achieving mutually beneficial agreements.
- Collaborated with claims adjusters to identify trends in losses and implement strategies to mitigate risks.
- Conducted ongoing reviews of existing policies for potential re-rating or cancellation based on loss experience and changes in risk profile.
- Assisted in training new underwriters on company procedures, best practices, and regulatory requirements.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
Underwriting Assistant, Commercial Lines
Axa Insurance
03.2008 - 01.2009
- Supported the timely issuance of policy documents by meticulously reviewing applications for accuracy and completeness.
- Reduced errors in policy documentation by thoroughly proofreading drafts before submission to underwriters for approval.
- Expedited policy renewals through proactive communication with clients, collecting necessary information ahead of deadlines.
- Maintained detailed records of correspondence relating to each account; facilitating quick access when needed.
Receptionist
Sovereign General Insurance
09.2007 - 03.2008
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence and filing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Junior Commercial Auto Underwriter
Kingsway General Insurance
07.2002 - 06.2007
- Improved risk assessment accuracy by conducting thorough vehicle inspections and analyzing driver records.
- Negotiated favorable policy terms with brokers, achieving mutually beneficial agreements.
- Collaborated with claims adjusters to identify trends in losses and implement strategies to mitigate risks.
- Conducted ongoing reviews of existing policies for potential re-rating or cancellation based on loss experience and changes in risk profile.
- Assisted in training new underwriters on company procedures, best practices, and regulatory requirements.
Education
High School Diploma -
Forest Lawn High School
Calgary, AB06.1999
Skills
- Decision-Making
- Time Management
- Teamwork and Collaboration
- Good Telephone Etiquette
- Dependable and Responsible
- Organizational Skills
- Clerical Support
- Flexible and Adaptable
Languages
English
Native or Bilingual
Timeline
Election Worker
Elections Alberta
05.2023 - 06.2023
Stay at Home Mom
Self Employed
08.2012 - Current
Junior Commercial Auto Underwriter
Sovereign General Insurance
01.2009 - 08.2012
Underwriting Assistant, Commercial Lines
Axa Insurance
03.2008 - 01.2009
Receptionist
Sovereign General Insurance
09.2007 - 03.2008
Junior Commercial Auto Underwriter
Kingsway General Insurance
07.2002 - 06.2007
High School Diploma -
Forest Lawn High School
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