Summary
Overview
Work History
Education
Skills
Timeline
License's
Generic

Heather Little

National City,CA

Summary

As an experienced customer service professional, I am dedicated to providing exceptional service and support to customers. With excellent communication skills and a friendly demeanor, I strive to resolve issues quickly and efficiently, while maintaining a positive and empathetic attitude. I am highly organized, detail-oriented, and adept at multitasking, ensuring that all customer inquiries are addressed in a timely and thorough manner. My goal is to exceed customer expectations and build lasting relationships through exceptional service.

Offering strong customer service skills and willingness to learn and grow in dynamic environment. Brings attention to detail and knack for handling cash transactions accurately.

Overview

4
4
years of professional experience

Work History

Life Insurance Agent

AO at Globe Life
10.2024 - 02.2025
  • Conducted comprehensive needs analysis to tailor life insurance solutions for clients.
  • Developed and maintained strong client relationships through regular follow-up and support.
  • Educated clients on policy options, benefits, and claims processes to ensure informed decisions.
  • Collaborated with underwriters to evaluate risk factors and determine appropriate coverage levels.
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.

Lead Key Holder

Dollar General
01.2024 - 05.2024
  • Supervised store operations, ensuring compliance with company policies and procedures.
  • Trained and mentored team members on sales techniques and customer service best practices.
  • Managed cash handling processes, including deposits and safe management, to maintain financial accuracy.
  • Conducted inventory management tasks, optimizing stock levels and reducing shrinkage rates.
  • Resolved customer inquiries efficiently, improving overall satisfaction through effective communication skills.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.

Lead Cashier

99 Cents Only Store
01.2023 - 09.2023
  • Supervised daily cash register operations, ensuring accuracy and efficiency during peak hours.
  • Trained new cashiers on customer service standards and operational procedures.
  • Managed cash handling processes, including deposits and reconciliation of daily sales.
  • Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
  • Developed strategies for improving checkout speed, resulting in reduced wait times for customers.
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.

Barista/ Baker

Babylon Coffee Roasters
07.2022 - 12.2022
  • Trained new baristas on coffee preparation techniques and customer service best practices.
  • Developed and maintained efficient workflows during peak hours to enhance customer satisfaction.
  • Monitored inventory levels and assisted in ordering supplies to ensure operational continuity.
  • Maintained cleanliness and organization of workstations to uphold health and safety standards.
  • Provided exceptional customer service, resolving issues promptly to foster positive experiences.
  • Crafted specialty beverages, ensuring consistency in quality and presentation across all orders.
  • Collaborated with management to implement staff training programs, improving team performance.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Expeditor

Towne Park at The Gaylord Texan
11.2021 - 08.2022
  • Coordinated timely delivery of supplies to various departments, ensuring operational efficiency.
  • Streamlined inventory management processes, reducing delays in service provision.
  • Collaborated with team members to prioritize urgent requests and optimize workflow.
  • Monitored stock levels, facilitating accurate ordering and minimizing shortages.
  • Trained new staff on best practices for expediting processes and customer service standards.
  • Implemented process improvements that enhanced delivery response times and overall service quality.
  • Fostered communication between departments to support seamless operations and guest satisfaction.
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Improved delivery times by closely monitoring and prioritizing urgent orders.
  • Maintained open lines of communication between internal departments to facilitate smooth handoffs throughout each stage of the order lifecycle.
  • Addressed supply problems and developed creative solutions to prevent delays.

Receptionist

Frenchies Nail Salon
08.2021 - 05.2022
  • Managed front desk operations, ensuring seamless client check-in and appointment scheduling.
  • Coordinated communication between clients and nail technicians to enhance service delivery.
  • Maintained accurate records of appointments and client preferences for personalized service.
  • Handled customer inquiries and resolved issues promptly to ensure client satisfaction.
  • Assisted in training new staff on front desk protocols and customer service standards.
  • Implemented organizational strategies to improve workflow efficiency during peak hours.
  • Developed positive relationships with clients, fostering loyalty and repeat business.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Resolved customer problems and complaints.

Packer & Stower

Amazon
09.2020 - 08.2021
  • Operated packaging machinery to ensure efficient and accurate product preparation.
  • Inspected items for quality assurance, minimizing defects and returns.
  • Maintained cleanliness and organization of work area to comply with safety standards.
  • Implemented process improvements that reduced packing time while maintaining quality standards.
  • Utilized scanning systems for tracking packages, ensuring timely dispatch and delivery accuracy.
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Complied with safety, health, and environmental regulations as prescribed by law.

Barista

Black Rifle Coffee Company
04.2021 - 06.2021
  • Prepared high-quality coffee beverages utilizing espresso machines and brewing equipment.
  • Delivered exceptional customer service by engaging with patrons and addressing inquiries effectively.
  • Maintained cleanliness and organization of workstations to comply with health and safety standards.
  • Collaborated with team members to streamline operations during peak hours, improving service efficiency.
  • Monitored equipment performance, performing routine maintenance to ensure optimal functionality and safety standards.
  • Controlled line and crowd with quick, efficient service.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.

Education

Incomplete - General

Tarrant County College

Skills

  • Service excellence
  • Detail-oriented data management
  • Experienced with Microsoft Office applications
  • Collaborative Problem Solving
  • Collaborative communication skills
  • Employee onboarding and training
  • Strategic time management
  • Fostering collaborative connections
  • Safety standards implementation
  • Experienced in selling insurance policies
  • Developing professional relationships
  • Account portfolio oversight

Timeline

Life Insurance Agent

AO at Globe Life
10.2024 - 02.2025

Lead Key Holder

Dollar General
01.2024 - 05.2024

Lead Cashier

99 Cents Only Store
01.2023 - 09.2023

Barista/ Baker

Babylon Coffee Roasters
07.2022 - 12.2022

Expeditor

Towne Park at The Gaylord Texan
11.2021 - 08.2022

Receptionist

Frenchies Nail Salon
08.2021 - 05.2022

Barista

Black Rifle Coffee Company
04.2021 - 06.2021

Packer & Stower

Amazon
09.2020 - 08.2021

Incomplete - General

Tarrant County College

License's

Life and Health Insurances in the following states: Texas, Georgia, Ohio, North Carolina, and Virginia. 

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