HEATHER LEWENZA-DAMSGARD
Calgary,Canada
Summary
Experienced candidate well-versed in the hospitality industry. Proven track record of delivering exceptional customer service that has resulted in repeat customers and increased revenue for the restaurants. Adept at multitasking a variety of tasks such as taking orders, stocking supplies, and cashing out customers. Proven track record of delivering exceptional customer service in fast-paced environments while maintaining high level of accuracy and efficiency. Skilled at managing multiple tables, taking orders, and ensuring timely delivery of food and beverages, leading to increased customer satisfaction and repeat business. Conscientious worker with strong work ethic, focused on completing tasks quickly and with minimal errors.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
Dennys
Vancouver, Canada
04.2018 - 12.2025
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Processed payments and completed register transactions accurately.
- Prepared and served food and beverages to customers.
- Delivered customer checks and securely processed credit card or cash payments.
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders and ensured accurate food delivery.
- Assisted in training new servers on restaurant protocols and menu items.
- Handled cash transactions and processed payments accurately.
Server
Stormin Norman’s Burgs & Liquids
Vancouver, British Columbia
05.2013 - 03.2017
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Processed payments and completed register transactions accurately.
- Prepared and served food and beverages to customers.
- Delivered customer checks and securely processed credit card or cash payments.
- Monitored food and beverage levels to satisfy customer needs.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders and ensured accurate food delivery.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Server
Cora’s
Vancouver, British Columbia
11.2010 - 02.2013
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders and ensured accurate food delivery.
- Maintained cleanliness and organization of dining and service areas.
- Handled cash transactions and processed payments accurately.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
Education
Medical Administration -
V.C.C Vancouver Community College
Vancouver, BCSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- High volume dining
- Service prioritization
- Suggestive selling
- Food safety practices
- Beverage preparation
- Food sales and promotion
- Food and beverage pairings
- Item promotion
- Upselling techniques
- Point of sale (POS) system operations
- Positive guest interactions
- Liquor, wine, and food service
- Responsible beverage service
- Check payment processing
- Reliable and responsible
Certification
- Pro-Serve Alberta
- Serving it Right Vancouver
- Level 3 Medical Level C.P.R Vancouver
References
Available upon request
Timeline
Server
Dennys
04.2018 - 12.2025
Server
Stormin Norman’s Burgs & Liquids
05.2013 - 03.2017
Server
Cora’s
11.2010 - 02.2013
Medical Administration -
V.C.C Vancouver Community College