Heather Lee-Lindsey
Panorama City
Summary
Reliable Kennel Worker and expert in animal behavior and obedience training. Demonstrated history of developing dynamic mental and physical exercise routines for dogs. Comfortable handling animals both big and small with kindness and care.
Compassionate Kennel Worker recognized for high productivity and efficient task completion. Experienced in animal care, hygiene maintenance, and behavior monitoring. Excel at compassionate communication, teamwork, and adaptability, ensuring smooth operation within kennel environments. Possess strong ability to work under pressure with calmness and focus on animal welfare.
Devoted professional with deep love of animals and readiness to take on any care assignments. Protects animals and guests from undue risks with careful management of animal spaces and behaviors. Team-oriented professional always ready to handle everything from administrative to facilities maintenance in tasks in support of animal care needs.
Overview
6
6
years of professional experience
2011
2011
years of post-secondary education
Work History
Kennel Worker
Plaquemine animal shelter
Plaquemine
06.2023 - 01.2024
- Canine Behavioral Assessment: Expertise in identifying dog body language, supervising safe play-yard dynamics, and conducting temperament testing.• Aggression Testing: Proficient in using safety protocols (e.g., assess-a-hands) to test for food and resource guarding and physical touch reactivity.• Socialization & Integration: Skilled in selecting "helper dogs" for controlled introductions to determine dog-to-dog sociability.• Animal Care: Medication administration, foster management, kennel sanitation, and basic grooming.
- Cleaned kennel areas to maintain a hygienic environment for animals.
- Fed and provided fresh water to shelter animals daily.
- Assisted in the socialization of dogs through playtime activities.
- Monitored animal behavior and reported any concerns to supervisors.
- Helped with the adoption process by interacting with potential pet owners.
- Organized and maintained supplies for animal care and cleaning tasks.
- Monitored animals for signs of stress or discomfort while in the facility.
- Observed animals' behavior to detect signs of illness or injury.
- Provided food, water, and bedding for animals in care.
- Kept work area clean and organized at all times according to company standards.
- Ensured that all safety protocols were followed when handling animals.
- Maintained records of animal feedings, medications administered, and other pertinent information.
- Cleaned and disinfected cages, kennels, runs, and animal holding areas.
- Walked dogs on a daily basis to ensure they received exercise.
Cashier Team Lead
Dysarts
Hermon
10.2021 - 01.2022
- Led cashier team in providing excellent customer service during peak hours.
- Trained new cashiers on register operations and customer interaction techniques.
- Managed cash register operations, ensuring accurate transactions and cash handling.
- Maintained cleanliness and organization of checkout area for a welcoming environment.
- Monitored inventory levels at checkout stations, facilitating timely replenishment of supplies.
- Collaborated with management to implement best practices for operational efficiency.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Processed payments promptly for customers to exceed productivity standards.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Verified customer age requirement for alcohol or tobacco purchases.
Food Service Worker
Bangor CPL
Bangor
02.2018 - 12.2018
- Prepared and served food items according to safety and hygiene standards.
- Maintained cleanliness of dining area and kitchen equipment throughout shifts.
- Assisted customers with menu selections and accommodated dietary restrictions.
- Collaborated with team members to ensure efficient service during peak hours.
- Followed food safety guidelines for storage, handling, and preparation of food items.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
- Cleaned kitchen areas, equipment and utensils.
- Maintained order and cleanliness of work areas to conform with health codes.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Operated dishwashing machines safely and efficiently.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Assisted with unloading deliveries from suppliers into storage areas.
- Maintained accurate records of sales transactions for end-of-day reports.
- Collaborated with team to deliver timely service of items.
Key Holder Supervisor
Hickory Farms
Bangor
10.2017 - 12.2017
- Supervised daily store operations to ensure smooth customer experiences.
- Assisted in training new staff on product knowledge and service standards.
- Managed inventory levels and restocked products as needed throughout the day.
- Provided exceptional customer service to enhance shopper satisfaction and loyalty.
- Coordinated visual merchandising to maintain an attractive store environment.
- Performed daily cash management duties including deposits, audits.
- Tracked sales data to ensure accurate inventory levels.
- Responded promptly to customer inquiries regarding product availability.
- Monitored store performance and identified areas for improvement.
- Resolved customer complaints in a timely manner.
- Analyzed weekly sales reports to identify trends or issues.
- Facilitated communication between corporate headquarters and local stores.
- Supervised bank deposits and security procedures to support store opening and closing.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
Education
Hampden Academy
Hampden, MESkills
- Aggression testing
- Animal care
- Medication administration
- Safety protocol compliance
- Customer service
- Team leadership
- Inventory management
- Training and development
- Effective communication
- Problem resolution
- Attention to detail
- Time management
- Record keeping
- Dietary needs
- Feeding and nutrition
- Physical strength
- Sanitation
- Animal handling expertise
- Patience and perseverance
- Scheduling appointments
- Obedience
- Sanitation procedures
- Health evaluation
- Animal grooming
- Interactive communication skills
- Behavioral control
- Patience and resilience
- Safety monitoring
- Sanitation protocols
- Exercise management
- Kennel maintenance
- Animal bathing
- Feeding management
- Animal monitoring
- Animal behavior education
- Housekeeping duties
- Teamwork and collaboration
- Written communication
- Critical thinking
- Treatment documentation
- Human and animal safety
- Information collection and recording
- Problem-solving
- Active listening
- Appointment scheduling
- Honest and dependable
- Team collaboration
- Computer skills
- Making and taking phone calls
- Handling money
- Money counting
Affiliations
- Foster animals
- Has own animals
- Has worked for many animal rescue when I lived in Lousiana
- Knows alot about breeds. Animals needs.
References
References available upon request.
Timeline
Kennel Worker
Plaquemine animal shelter
06.2023 - 01.2024
Cashier Team Lead
Dysarts
10.2021 - 01.2022
Food Service Worker
Bangor CPL
02.2018 - 12.2018
Key Holder Supervisor
Hickory Farms
10.2017 - 12.2017
Hampden Academy