Heather Langford

· Provides Live support by phone or text across Canada

· Service is focused on suicide prevention- assessment and safety planning

· Focus is on specific safety, de-escalating and address imminent risk

· Identify strengths, supports and coping strategies

· Offering support with resources and service navigation

• Oversaw daily operations of a department, ensuring smooth workflow and timely completion of tasks.
• Hiring orientation and supervision of employees
• Experience working with Microsoft Office (Word, Excel, Outlook, PowerPoint) programs and internet.
• Experience with a Payroll systems and knowledge of HR legislation (ex. ESA, Human rights etc.)
• Experience working with Microsoft Office (Word, Excel, Outlook, PowerPoint) programs and internet. Commitment to maintaining staff and agency confidentiality. Ability to demonstrate good judgment
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Coordinated all staff meetings, team treats and wellness activities
• Former Employer Occupational Health and Safety Representative
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

• Self-motivated, with strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Provided completed central point of access for intake and assessment for services
• Worked with adult, children and families to provide community wrap around services
• Developed and maintained courteous and effective working relationships.