Heather Langford
Summary
Reliable and compassionate candidate willing and able to handle temperamental animals with relative ease and gentleness. Passionate advocate and owner of various types of animals. Willing to work weekdays and some weekends as needed on a Part-time basis. Utilizing strong interpersonal skills, looking to join your team, servicing your clients with empathy and enthusiasm, while providing great care for their animals.
Overview
36
36
years of professional experience
Work History
Home School Instructor
Autistic Child
09.2013 - Current
- Adapted teaching methods and lesson plans to changing student needs.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Improved student performance by defining clear goals and communicating performance metrics.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Facilitated learning with creation of engaging written and oral assignments.
Nursing Home Worker
Heritage Green Nursing Home
06.1992 - 12.2011
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Prepared and served food to residents
- Followed directions for patients individual dietary needs.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Coordinated with team members to prepare orders on time.
- Cleaned kitchens and observed food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Washed dishes.
- Cleaned prep areas and mopped floors.
- Tidied and deep cleaned resident rooms including washrooms.
- Washed, folded and delivered residents clothing.
- Labeled and did minor repairs of resident clothing.
- Sorted clothes per proper washing instructions.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Documented and reported necessary facility and building repairs observed.
- Worked Directly with Alzheimer's patients.
Short Order Cook
Trader Jacks
06.1988 - 09.1990
- Kept kitchen up to code for health and safety inspections.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared food items according to recipe to drive quality and consistency.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Worked closely with other kitchen staff to facilitate timely completion of orders.
- Restocked stations and supplies during slower periods between rushes.
- Adhered to strict food safety regulations and hygiene standards.
- Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
- Cleaned food preparation equipment, work areas, and counters or tables.
- Prepared meals according to customer specifications.
- Operated and maintained grills, fryers and other cooking equipment.
Volunteer
Petland - Limeridge Mall
06.1987 - 06.1988
- Maintained clean, neat, and operational facilities.
- Cared for, cleaned, fed and exercised animals as needed.
Education
No Degree - Food Service Worker Training Diploma
Mohawk College of Applied Arts And Technology
Hamilton, ON09.2018
No Degree - Accounting
Mohawk College of Applied Arts And Technology
Hamilton, ON09.2006
No Degree - Computer And Information Systems
Mohawk College of Applied Arts And Technology
Hamilton, ON09.1995
High School Diploma -
Orchard Park Secondary School
Stoney Creek, ON06.1992
Skills
- Effective Multitasking
- Service Quality
- Customer Interaction
- Teamwork and Collaboration
- Adaptable and Flexible
- Nursing Home Maintenance
- Client Relations
- High Empathy Skills
- Respect for Animals and their Needs
- Worked with Nursing Home Residents for 20 yrs - specifically residents with Alzheimer's disease
- Worked with Special Needs Children
- PPE Compliance
- Cultural Awareness
- Interpersonal Communication
- Organization and Time Management
- Trained in WHIMIS
Timeline
Home School Instructor
Autistic Child
09.2013 - Current
Nursing Home Worker
Heritage Green Nursing Home
06.1992 - 12.2011
Short Order Cook
Trader Jacks
06.1988 - 09.1990
Volunteer
Petland - Limeridge Mall
06.1987 - 06.1988
No Degree - Food Service Worker Training Diploma
Mohawk College of Applied Arts And Technology
No Degree - Accounting
Mohawk College of Applied Arts And Technology
No Degree - Computer And Information Systems
Mohawk College of Applied Arts And Technology
High School Diploma -
Orchard Park Secondary School
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