Heather Kosterman
Etobicoke,ON
Summary
Developed strong communication and time management skills in fast-paced environment, ensuring timely and accurate task completion. Excelled in and customer interaction and route organization, prioritizing efficiency and customer satisfaction. Seeking to transition into new role, leveraging these transferable skills to contribute effectively and drive results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
City Letter Carrier
Canada Post
08.2017 - Current
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Reduced instances of misdelivered mail by verifying addresses before handing off items to recipients during delivery rounds.
Post Office Clerk
Shoppers Drug Mart
09.2017 - 01.2018
- Provided guidance on postage rates and shipping options to help customers make informed decisions about their mailing choices.
- Reduced wait times for customers by consistently maintaining a well-organized work area.
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
- Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
Pet Sitter
Self-employeed
05.2006 - 08.2017
- Gave animals proper attention to promote secure environment in owner's absence.
- Communicated professionally with pet owners via phone, email, and text.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
Education
Bachelor of Environmental Studies - Environmental Management
York University
Toronto, ON02-2023
Skills
- Reliable time management
- Accountability
- Service-oriented communication
- Strong verbal communication
- Attention to detail
- Organizational skills
- First aid certification
Languages
English
Native or Bilingual
Certification
First Aid and CPR Level C
Interests
- Reading
- Running
- Baking
- Travel
Timeline
Post Office Clerk
Shoppers Drug Mart
09.2017 - 01.2018
City Letter Carrier
Canada Post
08.2017 - Current
Pet Sitter
Self-employeed
05.2006 - 08.2017
Bachelor of Environmental Studies - Environmental Management
York University
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