Heather Koch
Medicine Hat,AB
Summary
Motivated business professional bringing 23 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Proficient in bookkeeping. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Owner/Manager of Operations
Sofas & More Ltd.
12.2002 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Interior Decorating
International Career School Canada
Toronto12.2009
Skills
- Business Management
- Labor Relations
- Relationship Building
- Project Estimating
- Customer Relations
- Sales Leadership
- Creative Thinking
- Inventory Management
- Quality Control
- Bookkeeping
Languages
English
Professional Working
Timeline
Owner/Manager of Operations
Sofas & More Ltd.
12.2002 - Current
Interior Decorating
International Career School Canada
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