Heather Knowles
Vancouver,Canada
Summary
Fearless operator and top-performing Account Manager, consistently exceeding $11M–$25M annual quotas, leading first-of-kind initiatives such as one of British Columbia’s first healthcare GenAI use cases that cut clinician research times from 15 minutes to seconds. Known for thriving in ambiguity, building trust with CxO partnerships, and turning frontier opportunities into repeatable wins, I now aim to scale this impact in a global hub such as London or New York, where the of opportunity matches my ambition.
Overview
9
9
years of professional experience
Work History
Account Manager, Public Sector Healthcare
Amazon Web Services (AWS)
Vancouver, Canada
06.2022 - Current
- Quota & Growth: Managed $11M–$20M annual consumption-based quotas with 160%, 92%, and 115% attainment while consistently driving double-digit YoY growth.
- Enterprise Modernization: leading province-wide migration of 5000+ VMs, aligning CxOs across IT, finance, and clinical/business teams; drove modernization and change management through EBCs, Immersion Days, and Working Backwards Sessions.
- GenAI Innovation: Delivered one of British Columbia's first healthcare GenAI assistants on AWS, reducing clinician research from 15 minutes to seconds; recognized as the second GenAI use case across BC's Public Sector at AWS.
- Marquee Win - Amazon Connect: Closed Amazon’s first Canadian public sector healthcare reference deal, achieving 60% cost reduction and enabling AI/GenAI adoption. Recognized internally by an S-team (Amazon SVP team) member and externally in an AWS SVP keynote.
- Expanded Leadership: Entrusted with skip-level account ownership of strategic and complex provincial accounts after an account transition, rebuilding C-suite relationships.
Client Director
Dell Technologies
Toronto, Canada
03.2019 - 05.2022
- Quota & Growth: Managed 8 global Fortune 1000 accounts; exceeded 276% quota ($39M vs. $14M target USD, H2 2022).
- Marquee Win: Closed largest Canadian telco storage deal in 4 years and the first global PowerStore product sale on launch day.
- Performance & Promotion: Consistently exceeded quota (127%–162%) and promoted to Client Director ahead of schedule.
- Expanded Leadership: Coordinated 20+ specialists to deliver full-portfolio solutions (VMware, compute, storage, services). Founded GenNext ERG and scaled to 165+ members in 1> year and lead a committee of 11 people that connected new hires and experienced team members for mentorship.
Technical Specialist, Operational Specialist, Sales Specialist
Apple Inc.
Waterloo, Canada
09.2016 - 03.2019
- Quota & Growth: Consistently exceeded sales targets by upselling AppleCare+ and accessories, driving a 25% increase in phone contract upgrades – a core Apple Retail growth metric.
- Customer Impact: Delivered technical support for iOS software and hardware issues, achieving 9–10/10 Net Promoter Scores and ranking among top in-store performers.
Education
Bachelor of Arts - Psychology, Business Management
Wilfrid Laurier University
Waterloo, ON, Canada01.2019
Skills
Sales Excellence: Enterprise Account Management, MEDDPICC Framework, Competitive Deal Strategy, Forecasting with Salesforce, Forecasting with Tableau, Procurement and Contract Navigation
Cloud & AI: Enterprise Cloud Strategy, AI/ML, Healthcare IT and Clinical Application Expertise, Legacy Cloud Modernizations, Data and People Sovereignty
Leadership: Cross-Functional Orchestration, High EQ Leadership, 'Working Genius' Strengths (Galvanizing and Tenacity), High Self Awareness, Growth Mindset
Certifications And Awards
- UBC Micro-Certificate in Health Data Analytics, Data Visualization, Machine Learning, Big Data, 04/2025 to 02/2026
- AWS Certified Cloud Practitioner, 06/2022
- Global Q1 AWS 'Awesome Award', 05/2024
- PADI Advanced Open Water Diver, 02/2013
Timeline
Account Manager, Public Sector Healthcare
Amazon Web Services (AWS)
06.2022 - Current
Client Director
Dell Technologies
03.2019 - 05.2022
Technical Specialist, Operational Specialist, Sales Specialist
Apple Inc.
09.2016 - 03.2019
Bachelor of Arts - Psychology, Business Management
Wilfrid Laurier University