Heather Knight
Edmonton,AB
Summary
Experienced administrative professional with over 13 years of expertise in fast-paced office environments. Skilled in coordinating schedules, managing client relationships, and maintaining efficient office operations. Adept at handling a variety of administrative tasks, including data entry, payroll processing, and maintaining accurate records. Strong communicator with the ability to problem solve and build rapport and foster collaboration among teams, clients, and stakeholders.
Overview
14
14
years of professional experience
Work History
Administrative Assistant and Office Management
Alberta Health Services
Edmonton, AB
07.2011 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- proficient in managing client records, including file transfers, updates, and record keeping.
- weekly payroll processing and handling of financial documents.
- Coordinate logistics, including transportation and appointment scheduling
- Create and maintain reports, team sheets, and appointment scheduling.
- Experience working with multiple departments to ensure smooth office operations.
- Proficient in handling high-volume calls and scheduling appointments.
- Skilled in handling a variety of office software systems for document management and communications.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Education
Medical Office Assistant With Unit Clerk - Office Assistant
Academy of Learning Career College
Edmonton, AB08-2010
Skills
- Problem Solving, Time Management, and Critical Thinking
- Administrative Support & Office Management
- Scheduling & Calender Coordination
- Customer service & Client / Shareholder Relations
- Data entry & Document Management
- Payroll Processing & Billing
- Records Management & Confidentiality
- Team Collaboration & Staff Training
- Computer proficiency ( Microsoft)
- Office administration
Timeline
Administrative Assistant and Office Management
Alberta Health Services
07.2011 - Current
Medical Office Assistant With Unit Clerk - Office Assistant
Academy of Learning Career College