Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Affiliations
References
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Heather Klinck

Ajax,ON

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

23
23
years of professional experience

Work History

School Crossing Guard

Town of Ajax
AJAX, ON
01.2024 - Current
  • Directed student crossings using proper hand signals and signs to enhance safety.
  • Assisted pedestrians in safe street crossings, ensuring efficient movement.
  • Instructed students on road safety techniques, emphasizing awareness before crossing.
  • Ensured vehicles stopped at designated areas while children crossed streets.
  • Communicated with school officials regarding changes in traffic patterns or hazards.
  • Reminded motorists to adhere to posted speed limits in school zones.
  • Notified parents of unsafe practices observed during child crossings.

Sales Associate

H&M Canada Ltd.
Toronto, ON
09.2004 - 01.2019
  • Engaged customers through professional dialogue to assess needs and provide product recommendations.
  • Assisted customers in locating products using technology resources.
  • Answered incoming calls, delivering information on store offerings and services.
  • Maintained cleanliness and organization of areas to maximize productivity.
  • Arranged merchandise displays to highlight new styles and promote sales.
  • Collected payments, processed transactions, and provided accurate change.
  • Collaborated with teammates to meet daily sales goals through effective support.
  • Tracked inventory levels and organized stock to enhance sales opportunities.

Floor Manager

NIKE Canada Ltd.
Toronto, ON
08.2002 - 08.2004
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Stayed up-to-date on extensive company products and services.
  • Trained, motivated and oversaw team of 20 sales advisors to deliver outstanding service to every customer.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.

Education

High School Diploma -

Northern Secondary School
Toronto, ON

Skills

  • Customer service and support
  • Retail operations management
  • Service orientation
  • Positive demeanor
  • Loss prevention strategies
  • Cash handling expertise
  • Store procedures management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

School Crossing Guard

Town of Ajax
01.2024 - Current

Sales Associate

H&M Canada Ltd.
09.2004 - 01.2019

Floor Manager

NIKE Canada Ltd.
08.2002 - 08.2004

High School Diploma -

Northern Secondary School

Affiliations

In my spare time in enjoy playing and watching several different sports. Volunteering in my community. Spending time with family and friends.

References

References available upon request.

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Heather Klinck