Volunteering in my community Spending time with family
Open To Work
Heather Klinck
Ajax,ON
Work Preference
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Attentive Customer Service Representative with 30 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
30
30
years of professional experience
1
1
year of post-secondary education
Work History
Personal Care Assistant
Trillium College
AJAX, ON
01.2026 - 01.2027
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Conferred with supervisor to discuss patient condition and medical care.
School Crossing Guard
Town of Ajax
AJAX, ON
01.2024 - 01.2026
- Directed student crossings using proper hand signals and signs to enhance safety.
- Assisted pedestrians in safe street crossings, ensuring efficient movement.
- Instructed students on road safety techniques, emphasizing awareness before crossing.
- Ensured vehicles stopped at designated areas while children crossed streets.
- Communicated with school officials regarding changes in traffic patterns or hazards.
- Reminded motorists to adhere to posted speed limits in school zones.
- Notified parents of unsafe practices observed during child crossings.
Sales Associate
H&M Canada Ltd.
Toronto, ON
09.2004 - 01.2019
- Engaged customers through professional dialogue to assess needs and provide product recommendations.
- Assisted customers in locating products using technology resources.
- Answered incoming calls, delivering information on store offerings and services.
- Maintained cleanliness and organization of areas to maximize productivity.
- Arranged merchandise displays to highlight new styles and promote sales.
- Collected payments, processed transactions, and provided accurate change.
- Collaborated with teammates to meet daily sales goals through effective support.
- Tracked inventory levels and organized stock to enhance sales opportunities.
Education
High School Diploma -
Northern Secondary School
Toronto, ONNACC Certification - Personal Support Worker
Trillium College
Oshawa 01.2026 - Current
Skills
- Customer service and support
- Retail operations management
- Service orientation
- Positive demeanor
- Loss prevention strategies
- Cash handling expertise
- Store procedures management
- Emergency response
- Children's first aid trained
- Patience and tolerance
- Effective customer communication
- Dependability
- Community partnerships
- Reporting procedures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
NACC Certification - Personal Support Worker
Trillium College
01.2026 - Current
Personal Care Assistant
Trillium College
01.2026 - 01.2027
School Crossing Guard
Town of Ajax
01.2024 - 01.2026
Sales Associate
H&M Canada Ltd.
09.2004 - 01.2019
High School Diploma -
Northern Secondary School
References
References available upon request.