Results-driven Store Leader with proven expertise in team management, customer service, and store operations. Skilled in multitasking and developing training programs that enhance team efficiency and satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Leader
Ralphs Grocery
Long Beach, CA
01.2019 - Current
Led team in achieving store operational goals and enhancing customer satisfaction.
Trained and mentored staff on store policies, procedures, and customer service excellence.
Developed and implemented effective merchandising strategies to optimize product placement.
Analyzed sales trends to identify areas for improvement and drive inventory management efficiency.
Answered questions about store policies and addressed customer concerns.
Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
Assistant Store Leader
Ralphs Grocery
Torrance, CA
06.2012 - 01.2019
Led daily operations to ensure optimal store performance and customer satisfaction.
Developed training programs for new staff, enhancing team efficiency and service quality.
Implemented inventory management systems, improving stock accuracy and reducing waste.
Collaborated with department managers to streamline processes and enhance product presentation.
Coordinated scheduling and staffing to maintain adequate coverage during peak hours.