Summary
Work History
Education
Skills
Accomplishments
Certification
Timeline
Overview
AssistantManager

Heather King

Barrie,ON

Summary

Over 20 years in Guest Services experience . With expertise in retail and quick service restaurants. Ran one of the busiest locations and a satellite location. Doing merchandise for Pop. following Plano grams. All while keeping e keen eye on inventory and what sales produce.

Work History

Sales Associate

L.L. Bean, Inc.
06.2020 - Current
  • Putting out stock, helping guests with questions and purchases, tidying up displays, Helping management move stock out and transfers to other locations, working the lace bar, making shoe laces upon guests requests.(size and colour)

Assistant Manager

Tim Horton's
08.2008 - Current

Sales Associate

Cleo's
10.2019 - 07.2020
  • The store closed in the Georgian mall

Material Control Representative

DIRECT ENERGY
01.2008 - 02.2008
  • Responded to caller inquiries with efficiency and appropriate urgency, Performed data entry of all relevant client billing information and maintained client records, Appropriately ordered parts and scheduled technical staff to ensure proper service delivery as necessary, Investigated and followed up in errors/discrepancies in services ordered or provided, General office duties

Education

Secondary School, Advertising Program -

Georgian College
01.2004

Skills

  • Sales
  • Cashiering
  • Retail Sales
  • Merchandising
  • Serving Experience
  • Upselling
  • POS
  • Management
  • Food Service
  • Store Management Experience
  • Interviewing
  • Organizational Skills
  • Planograms
  • Business Development
  • Inventory Control
  • Sales Development
  • Order Processing
  • Product Sales
  • Customer Needs Assessment
  • Promotional Support
  • Dispute Mediation
  • Complex Problem-Solving
  • Reliable and Punctual
  • Time Management
  • Professional Demeanor
  • Product Promotions
  • Flexible Schedule
  • Dining Area Maintenance
  • Outgoing Personality
  • Negotiation Tactics
  • Retail Store Operations
  • Money Transfer Systems
  • Multi-Tasking Strength
  • Guest Relations
  • Teamwork and Collaboration
  • Cleaning Techniques
  • Verbal/Written Communication
  • Sales Trends
  • Store Opening and Closing
  • Shipment Processing
  • Listening Skills
  • Merchandising Knowledge
  • Fraud Detection
  • Product Recommendations
  • Policy and Procedure Adherence
  • Stocking and Receiving
  • Fitting Room Maintenance
  • Sales Expertise
  • Strategic Planning
  • Meeting Deadlines
  • Self-Checkout Assistance
  • Adapt to Diverse Groups

Accomplishments

  • Supervised team of 25 staff members.
  • Achieved 100% through effectively helping with calibration logs over a month .
  • Documented and resolved inventory which led to us achievingthe results we were looking .
  • Exceeded monthly quota 15-25%up sales.
  • Awarded “Employee of the Month” in 2016

Certification

  • ServSafe, 12/01/24
  • Pleasure Craft Operator Card, Present
  • Standard First Aid CPR/AED Level A blended, 04/01/24
  • Smart Serve, Present

Timeline

Sales Associate

L.L. Bean, Inc.
06.2020 - Current

Sales Associate

Cleo's
10.2019 - 07.2020

Assistant Manager

Tim Horton's
08.2008 - Current

Material Control Representative

DIRECT ENERGY
01.2008 - 02.2008

Secondary School, Advertising Program -

Georgian College

Overview

16
16
years of professional experience
1
1
Certificate

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Heather King