Heather Kean

Worked as a waitress, taking orders and serving food to customers as well as open and close restaurant. Maintaining the cleanliness of the restaurant and assisting where needed.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Used POS system to enter orders, process payments and issue receipts.

• Worked flexible schedule and extra shifts to meet business needs.
• Improved efficiency, organized checkout area for optimal workflow.
• Learned duties for various positions and provided backup at key times.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.