Heather Johnstone
Whistler,BC
Summary
I'm a high energy, friendly hard worker. I excel in public speaking and guest relations management, demonstrated across roles at Gibbons and Vail. I pride myself on being skilled in engaging diverse groups and ensuring satisfaction, my approach has consistently improved service delivery and customer engagement, showcasing a strong work ethic and exceptional communication abilities. I'm often described as an optimistic and personable individual enthusiastic about meeting and connecting with new people. I have strong presentation skills and am a real go-getter. Excellent public speaking skills and knowledge of Whistler history, architecture and events.
Overview
5
5
years of professional experience
Work History
Bar Hop Tour Guide
Gibbons
Whistler, BC
04.2024 - Current
- Guided groups of up 80 people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
Front of House Server
Vail Resorts Inc
Whistler, BC
06.2023 - Current
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
Sterilization Dental Assistant
Whistler Dental
Whistler, BC
09.2023 - 05.2024
- Minimized cross-contamination risks by implementing strict protocols for instrument handling and storage.
- Developed effective communication skills while interacting with both clinical staff and patients to address any concerns related to sterilization processes or equipment usage promptly.
- Assisted in training new employees on proper sterilization techniques and protocols, fostering a consistent standard of care within the dental practice.
- Demonstrated attention to detail when inspecting and assembling dental instrument kits for each procedure, contributing to smooth dental operations.
Dental Assitant/Receptionist
CM Dental
Auckland, New Zealand
03.2021 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
Server
Burger Fuel
Auckland New Zealand
01.2019 - 03.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
ST Dominics Catholic College
Auckland New Zealand11.2020
Skills
- Public Speaking
- Presentation Skills
- Local knowledge/history
- Exceptional communication
- "Party Skills"
- Management of large groups
- Strong Work Ethic
- Guest Engagement
- Order Taking
- Cleaning and sanitizing
- Food safety understanding
- Guest Relations Management
Timeline
Bar Hop Tour Guide
Gibbons
04.2024 - Current
Sterilization Dental Assistant
Whistler Dental
09.2023 - 05.2024
Front of House Server
Vail Resorts Inc
06.2023 - Current
Dental Assitant/Receptionist
CM Dental
03.2021 - 05.2023
Server
Burger Fuel
01.2019 - 03.2021
High School Diploma -
ST Dominics Catholic College