Heather Hynes
Plattsville,ON
Summary
I am a highly motivated Team Administrator with a focus on administration, customer service and background in project coordination. I strive daily to provide the best customer service possible to our store owners and team members and to always look for opportunities to learn new tasks and responsibilities.
Overview
18
18
years of professional experience
Work History
Compliance & Sustainability Analyst
Home Hardware
11.2022 - Current
- Complete administrative tasks that include updating templates, creating, and editing department processes, running monthly reports, and updating documents
- Develop and review internal and external communications for various departments, store owners, and suppliers
- Maintain department documents, processes, and policies
- With a focus on tracking, inputting, and maintaining monthly data to complete various reports
- Monthly invoice tracking, coding, and submitting for varies organizations related to the compliance team
- Responsible for 10 Provincial Eco fee programs with a focus on staying current with provincial legislation, products included in the programs and monthly reporting
- Daily customer interaction with emails, phone calls from store owners, suppliers, and customers.
Administrative Assistant
Home Hardware
01.2022 - 11.2022
- Supported the Director of Merchandise Services
- Responsible for administrative tasks for the Merchandise Services team
- Tasks including organizing monthly invoices, taking meeting minutes, organizing/managing calendars, and facilitate team monthly meetings
- Helped organized the yearly budget with collaborating with 5 different team managers
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Project Coordinator
Glen Dimplex Americas
05.2017 - 11.2021
- Coordination of all new product launches from start to finish, including presentations, collateral and collaborating with various teams within the organization
- Organizing team processes and special projects for the Marketing team
- Responsible for all administrative tasks including but not limited to booking meetings, ordering new and existing product within marketing team, monthly invoices, and purchase order creation, as well as tracking
- Data entry for all product ordering and tracking documents, maintained online resources for internal contacts.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Marketing & Events Coordinator
Glen Dimplex Americas
09.2015 - 05.2017
- Organize multiple trade shows from setup to teardown, including coordinating vendors, transportation logistics and organization of trade show materials
- Source all materials including displays, budget, and invoice for all trade shows
- Responsible for website updates on product information and general communications
- Collaborate with the Marketing team to develop exciting ways to communicate with customers and the sales team about product updates and communications.
Project Coordinator
GLEND DIMPLEX AMERICAS
07.2013 - 09.2015
Inside sales
GLEND DIMPLEX AMERICAS
03.2012 - 07.2013
MARKETING MANAGER
SABRE IT
10.2011 - 03.2012
DIRECT MARKET SPECIALIST
RESEARCH IN MOTION
08.2010 - 07.2011
SENIOR PROJECT & EVENTS LEAD MARKETINg
VIRTUAL CAUSEWAY
03.2006 - 08.2010
Education
Graduate of Business Administration - Marketing -
Conestoga College
Kitchner01.2005
Skills
- Proficient in Microsoft Office programs; responsible for exporting data and creating spreadsheets in Excel to analyze data, creating power point presentations for team meetings via Power Point, creating company communications via Word, and scheduling meetings in Outlook
- Able to adapt easily to changing and evolving situations and roles
- High accuracy and attention to detail, responsible for balancing, submitting and invoice coding for monthly eco fees
- Able to work conscientiously in individual settings, proven leadership qualities when working in a team environment
- Excellent written and verbal communication skills; responsible for being the first point of contact for store owners when they have concerns or questions related to environmental compliance topics
- Proven time management and prioritization skills, able to work through daily tasks and prioritize workload as new tasks are introduced
- Experience working with a variety of different reporting programs comprising of Oracle, SAP as well as online portals
Languages
English
Native or Bilingual
Timeline
Compliance & Sustainability Analyst
Home Hardware
11.2022 - Current
Administrative Assistant
Home Hardware
01.2022 - 11.2022
Project Coordinator
Glen Dimplex Americas
05.2017 - 11.2021
Marketing & Events Coordinator
Glen Dimplex Americas
09.2015 - 05.2017
Project Coordinator
GLEND DIMPLEX AMERICAS
07.2013 - 09.2015
Inside sales
GLEND DIMPLEX AMERICAS
03.2012 - 07.2013
MARKETING MANAGER
SABRE IT
10.2011 - 03.2012
DIRECT MARKET SPECIALIST
RESEARCH IN MOTION
08.2010 - 07.2011
SENIOR PROJECT & EVENTS LEAD MARKETINg
VIRTUAL CAUSEWAY
03.2006 - 08.2010
Graduate of Business Administration - Marketing -
Conestoga College
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