Heather Hurtubise
Prince George,British Columbia
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
29
29
years of professional experience
Work History
Floor Supervisor
Hart Home Essentials
Prince George, British Columbia
02.2019 - 06.2024
- Assisted in ordering, receiving, pricing of merchandise for the store
- Managed all aspects of store operations by providing leadership and supervision
- Assisted store owners with the recruitment, training, and development of associates
- Ensured that all customers receive excellent customer service through direct salesmanship, and prompt and courteous customer service
- Assisted in executing floor changes, sales and promotional events timely and effectively for best results
- Assisting in physical inventory counts
- Ensured brand and operational standards (visual, cleanliness, cash management, inventory management, etc.) were constantly met
- Answering the phone in a professional manner
- Watching out for loss prevention through leakage and theft.
Child Care Provider
Chantel Hall
Prince George, British Columbia
03.2009 - 10.2016
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
Store Manager
Cotton Ginny Ltd.
Prince George, British Columbia
10.1995 - 04.2001
- Organized new stock for floor placement
- Ensured register count and bank deposits contained proper amounts of currency
- Used Point of Sale register system to complete transactions
- Managed daily operations including purchasing, inventory control, merchandising and product distribution
- Recognized for exceptional shift performance
- Prepared and submitted nightly bank deposits
- Created weekly schedules for employees
- Displayed merchandise for upcoming sales in visually appealing way
- Counted and balanced registers
- Directed and supervised staff performance.
Education
Business Management Diploma -
Trend Business College
Vancouver, BC01.1992
Skills
- Staff Training and Development
- Superior Work Ethic
- Delegation and Supervision
- Sales Leadership
- Problem-Solving
- Reliability
- Customer Service Management
- Sales floor organization
- Retail Operations
Phone
250-962-6205, 250-613-7044
Timeline
Floor Supervisor
Hart Home Essentials
02.2019 - 06.2024
Child Care Provider
Chantel Hall
03.2009 - 10.2016
Store Manager
Cotton Ginny Ltd.
10.1995 - 04.2001
Business Management Diploma -
Trend Business College