Heather Hunt
Stanton
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Assistant Manager
The Habit Burger Grill
02.2022 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Defined clear targets and objectives and communicated to other team members.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Cashier
The Habit Burger Grill
12.2020 - 02.2022
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Clerical Assistant Volunteer
Coastline Community College
08.2020 - 01.2021
- Demonstrated adaptability when faced with unexpected challenges or changes in priorities, quickly adjusting focus to maintain productivity and meet deadlines.
- Expedited document processing by efficiently utilizing various software programs such as Microsoft Office Suite and Adobe Acrobat Pro.
- Assisted in the preparation of reports, resulting in timely completion of projects.
- Ensured accuracy in financial transactions by diligently tracking expenses, reconciling accounts, and creating detailed financial reports for managers'' review.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Maintained high levels of confidentiality while handling sensitive documents for personnel files or other private matters related to the organization''s operations.
- Reduced errors in documentation with thorough proofreading and editing skills.
Education
High School Diploma -
Fountain Valley High School
Fountain Valley, CAAssociate of Science - Sociology
Golden West College
Huntington Beach, CA01.2025
Skills
- Schedule Management
- Idea Development and Brainstorming
- Employee Scheduling
- Staff Management
- Decision-Making
- Marketing knowledge
- Emergency Response
- Work Planning and Prioritization
- Budgeting and finance
- Team motivation
- Customer Service
- Managing Operations and Efficiency
- Computer Skills
- Money Handling
- Customer Relationship Management (CRM)
- Shift Scheduling
- Task Delegation
- Staff Supervision
Timeline
Assistant Manager
The Habit Burger Grill
02.2022 - Current
Cashier
The Habit Burger Grill
12.2020 - 02.2022
Clerical Assistant Volunteer
Coastline Community College
08.2020 - 01.2021
High School Diploma -
Fountain Valley High School
Associate of Science - Sociology
Golden West College
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