Heather Hughes

Provided safe and therapeutic client care through consultation and supervision, communication and interactions

• Provided support that aligns with patient's recovery plan objectives and needs
• Developed programs aimed at preventing recidivism amongst previously treated clients
• Collaborated with multidisciplinary teams for comprehensive client care and optimal results
• Delivered targeted skill-building activities tailored to each client's unique strengths and challenges
• Supported clients in achieving their goals through structured reinforcement systems and motivational strategies
• Developed and maintained individualised skill-appropriate lesson plans
• Delivered crisis intervention and support in Long term care facility to clients with dementia, traumatic acquired brain injuries
• Provided individualised care and treatment consistent with age and developmental needs of each patient

• Manager of the adult day program, summer camp for children and community groups for both children and adults with a variety of exceptionalities: Autism, ODD, FASD, medical complexities, cerebral palsy, seizure disorders
• Supervised a variety of residential settings including a home with 21 residents in with varying abilities, and medical complexities, and a home with 4 adults with complex behaviours.
• Supervised employees working with residents to ensure daily care plans are followed
• Maintained an operational budget for all project areas under my purview. Reviewed monthly financial reports and reconciled accounts to keep information current and accurate
• Identified and hired talented individuals bringing valuable skills and experience to the team
• Continually train, mentor and support a high-performing team of 50 employees through direct supervision, regular performance reviews, feedback and coaching to benefit both the organization and the employee
• Supervised and provided ongoing support and supervision to Behaviour therapist team.
• Solid knowledge of QAM, Children's licensing, the Child and Family Services Act as well as the Social Inclusion Act

• Supervisory Skills
• Provided support and guidance to community team in all areas of support
• Directed daily operations at 3 homes overseeing the support for more than 100 children, youth and their families
• Maintained an operational budget for all project areas under my purview. Reviewed monthly financial reports and reconciled accounts to keep information current and accurate
• Continuously trained, mentored and supported a high-performing team of 35 employees through direct supervision, regular performance reviews, feedback and coaching to benefit both the organization and the employee
• Ensured all legislative requirements are understood and followed
• In co-ordination with the Director developed and assisted in the writing of appropriate funding proposals and program plans
• Implemented policies and standard operating procedures in order to ensure quality of care
• Collaborated with multi-disciplinary community teams to improve overall supports
• Consulted with local community partners to understand community needs and create strategic response plans
• Analyzed data from surveys, referrals and follow-up services on crisis intervention, community referrals and outreach services
• Developed and incorporated community-based programs to meet various needs and monitored program effectiveness
• Improved family satisfaction by finding creative solutions to problems
• Improved operations by working with team members and families to find workable solutions in their sons/daughters achieving personal goals
• Collaborated with others to discuss new support opportunities, for example- Parent Support Group
• Worked closely with team members to create goals and programming for the people they support
• Motivated adults to participate in community activities and social events in order for them to maintain social connections and meet their individual support goals and needs
• Strengthened community partnerships by attending local events, advocating for autism awareness, and collaborating with other organizations to provide comprehensive support services
• Provided guidance and mentorship to adults with ASD in areas such as simple cleaning, daily exercise, employment and personal grooming
• Provided individuals and families with emotional support and instruction in preparing healthy meals, independent living skills and employment skills
• Monitored the progress of families towards achieving their goals, adjusting care plans as needed based on individual circumstances
• Identified available community resources and programs for families faced with youth in diversion programs as well as youth detention centres
• Upheld confidentiality and privacy standards for sensitive client information according to organizational policies and government regulations.

• Provided excellent service and attention to families when face-to-face or through phone conversations
• Improved operations by working with team members and families to find workable solutions in their sons/daughters achieving personal goals
• Collaborated with others to discuss new support opportunities, for example- Parent Support Group
• Worked closely with team members to create goals and programming for the people they support

• Motivated adults to participate in community activities and social events in order for them to maintain social connections and meet their individual support goals and needs
• Strengthened community partnerships by attending local events, advocating for autism awareness, and collaborating with other organizations to provide comprehensive support services.
• Provide guidance and mentorship to adults with ASD in areas such as simple cleaning, daily exercise, employment and personal grooming
• Provided individuals and families with emotional support and instruction in preparing healthy meals, independent living skills and employment skills

• Planned therapeutic and recreation activities aligned with abilities, interests and therapy objectives
• Organized and scheduled exercise programs and recreational activities to facilitate physical and emotional health of participants
• Coordinated care with patients' family members and caregivers while communicating short and long-range goals
• Devised personalized treatment plans, communicated with referring physicians and provided referrals based on patient evaluations

• Company Overview: Digs for Kids
• Group Home for 4 young men with autism
• Managed medications and oversaw compliance with personal treatment plans
• Worked with residents to develop life skills, including how to prepare meals and keep areas clean
• Monitored resident safety and security at the residence and on outings in the community
• Maintained files and records for 5 clients and observed all safety protocols
• Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
• Helped clients maintain daily living standards by assisting with personal hygiene needs
• Documented children's daily actions and activities and took special notes of notable incidents for daily record
• Managed complex behaviours and crisis situations by implementing BSPs and de-escalation strategies
• Digs for Kids
• Group Home for 4 young men with autism

• Established positive relationships with students, parents, fellow teachers and school administrators
• Provided students with personalized educational, behavioral and emotional support
• Collaborated with teacher to develop and implement individual education plans with a focus on developmentally appropriate skill based lessons
• Assisted students in participating in social, emotional, intellectual, and physical development through age-appropriate enrichment activities
• Modeled and taught basic life skills and social skills, assisted with personal hygiene, eating as required
• Managed crisis situations and complex behaviours helping students self-regulate and resolve conflicts