Heather Hughes
Hesperia,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Problem Solver
Amazon
11.2017 - Current
- Investigate and resolve associate and product issues effectively and in a timely manner.
- Exhibited high energy and professionalism when dealing with staff.
- Exceed goals through effective task prioritization and great work ethic.
- Cross-trained and provided back up for managers and documented associate progress.
Health Concierge
Aetna
06.2023 - 12.2023
- Provided information such as copay and premium details, pre-approval procedures and available products.
- Maintained full and current understanding of available plans, products and services.
- Handled more than 50 daily inbound calls from health plan customers.
- Resolved problems related to benefits, eligibility and claims.
- Provided excellent customer service to patients and medical staff.
Customer Service Representative
Alorica
10.2014 - 08.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associates of Math And Science - Nursing
Victor Valley College
Victorville, CA06.2024
H.S Diploma - undefined
Herbert Hoover High School
Fresno, CA2008
Skills
- Phone Etiquette
- Goal-Oriented
- Technical Proficiency
- Customer Service
- Organizational Skills
- Typing Speed
- Computer Literacy
- Problem Solving
Timeline
Health Concierge
Aetna
06.2023 - 12.2023
Problem Solver
Amazon
11.2017 - Current
Customer Service Representative
Alorica
10.2014 - 08.2016
Associates of Math And Science - Nursing
Victor Valley College
H.S Diploma - undefined
Herbert Hoover High School
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