Heather Dawn Hood
Dawson Creek,BC
Overview
31
31
years of professional experience
Work History
Education Assistant
School District 59
Dawson Creek, BC
04.2009 - 06.2010
- Supervised students in common areas such as cafeteria, library and playground.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
- Monitored student classroom and outdoors activities to promote student safety.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
Assistant Manager
George Dawson Inn
Dawson Creek, BC
09.1975 - 04.2005
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Achieved recognition for contribution to store success by optimizing sales.
Education
High School Diploma -
South Peace Secondary
Dawson Creek, BCSkills
- Microsoft Office
- Clerical Support
- Creating a Safe Learning Environment
- Student Behavior and Progress Reporting
Timeline
Education Assistant
School District 59
04.2009 - 06.2010
Assistant Manager
George Dawson Inn
09.1975 - 04.2005
High School Diploma -
South Peace Secondary