Heather Holwerda
Barrhead,Alberta
Summary
Proven Pharmacy Assistant with a track record of enhancing customer satisfaction and streamlining pharmacy operations at Neighbourly Pharmacy. Excelled in medication dispensing and maintaining data integrity, demonstrating exceptional organizational skills and pharmacology expertise. Achieved a significant increase in efficiency and customer loyalty through attentive service and expert knowledge.
Overview
39
39
years of professional experience
Work History
Pharmacy Assistant
Neighbourly Pharmacy
11.2012 - 11.2024
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Updated computer system with current customer, payment and inventory information.
- Supported operations with filing, copying and faxing.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Provided technical support for pharmacy computer systems, ensuring uninterrupted operations.
- Maintained strict confidentiality and compliance with HIPAA regulations, ensuring patient privacy.
- Supported community health, participating in local health fairs and pharmacy outreach programs.
- Assisted pharmacists in preparing complex medication compounds, adhering to precise formulations.
- Coordinated with insurance companies to resolve billing and reimbursement issues.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
Registry Agent
Barrhead Registry Office
01.2007 - 10.2012
- Increased customer satisfaction by efficiently processing vehicle registrations and title applications.
- Contributed to team goals by sharing expertise and knowledge with colleagues when requested or identified as beneficial in supporting their work performance.
- Maintained data integrity, conducting regular audits of registration records to identify discrepancies or inaccuracies.
- Proofread documents and made corrective changes to check compliance against registration requirements.
- Assisted customers in completing required forms accurately, ensuring all documentation was completed correctly before submission.
- Handled difficult situations calmly, demonstrating professionalism while resolving disputes or addressing customer complaints effectively.
- Provided exceptional level of customer service by returning calls promptly and answering questions.
- Stayed current on regulatory changes affecting vehicle registrations, attending workshops or seminars as needed for ongoing professional development.
Store Owner
Barrhead Bakery
06.1985 - 01.2007
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
Education
Baker - Baking
Northern Alberta Institute of Technology
Edmonton, None06.2000
Matriculation And Business Diplomas - Business
Lorne Jenkin High School
Barrhead, AB06.1985
Skills
- Product restocking
- Data entry
- Answering customer questions
- Medication dispensing
- POS system operation
- Prescription interpretation
- Organizing supplies
- Document filing
- Verifying orders
- Receiving incoming supplies
- Processing payments
- Dosage form preparation
- Drug inventory control
- Computer savvy
- Pharmacology expertise
- Insurance billing
- Interpreting orders
- Insurance verification
- Compounding support
- Accepting payments
- Updating computer database
- Operating register
- Prescription fulfillment
- Point-of-sale system
Languages
English
Full Professional
Timeline
Pharmacy Assistant
Neighbourly Pharmacy
11.2012 - 11.2024
Registry Agent
Barrhead Registry Office
01.2007 - 10.2012
Store Owner
Barrhead Bakery
06.1985 - 01.2007
Baker - Baking
Northern Alberta Institute of Technology
Matriculation And Business Diplomas - Business
Lorne Jenkin High School
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