Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Heather Hill

Brantford,ON

Summary

Dynamic and compassionate professional with a proven track record at Community Living Brant, enhancing client independence and well-being. Skilled in creating individualized care plans and fostering trust-based relationships. Demonstrates a strong understanding of Jordan’s Principle and excels in collaborative environments, significantly improving client satisfaction and educational outcomes.

Overview

14
14
years of professional experience

Work History

Jordan’s Principle Worker

Jordan’s Principle
Six Nations, Ontario
10.2019 - Current

• Provide individualized support to my client with various needs, ensuring their physical, emotional, and academic well-being within the classroom.

• Collaborate with teachers, support staff, and families to create and implement personalized care plans tailored to my clients needs.

• Facilitate communication between the school, family, and community resources to ensure seamless access to services.

• Monitor and document students’ progress, assisting in adjusting care plans as needed to ensure effective support.

• Advocate for the rights and needs of my client, ensuring compliance with Jordan’s Principle.

• Implement strategies and activities that promote inclusivity within the classroom.

• Assist with classroom management and activities to create a supportive learning environment.

Community Support Worker

Community Living Brant
Brantford, ON
03.2015 - 06.2017
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
  • Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
  • Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
  • Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
  • Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
  • Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
  • Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.

Personal Support Worker

Iroquois Lodge Long Term Care Facility
Six Nations, Ontario
04.2013 - 12.2015
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
  • Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Developed trust-based relationships with clients through active listening and empathetic communication skills.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
  • Facilitated mobility assistance for patients requiring help with transfers or ambulation.
  • Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.

Educational Assistant

W. Ross McDonald School For The Blind
Brantford, ON
03.2010 - 06.2012
  • Provided support to help students with special needs learn and grow.
  • Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
  • Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
  • Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
  • Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
  • Improved student comprehension by utilizing differentiated instructional strategies tailored to individual learning needs.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.

Education

Diploma - Educational Assistant

Mohawk College
Hamilton, ON

Skills

Strong understanding of Jordan’s Principle and its applications within educational settings

Excellent communication and interpersonal skills

Ability to develop and implement individualized care plans

Knowledge of Indigenous cultures and the importance of cultural sensitivity

Experience in classroom management and child advocacy

Proficient in documenting and reporting on student progress

Languages

English
Professional Working
Mohawk
Elementary

Timeline

Jordan’s Principle Worker

Jordan’s Principle
10.2019 - Current

Community Support Worker

Community Living Brant
03.2015 - 06.2017

Personal Support Worker

Iroquois Lodge Long Term Care Facility
04.2013 - 12.2015

Educational Assistant

W. Ross McDonald School For The Blind
03.2010 - 06.2012

Diploma - Educational Assistant

Mohawk College
Heather Hill